secu

[gruntzmeister]

Please help.
Some guy i don't know how but changed my security question and anwser and i can't do anything with my accoun.
However my area and language primary was in Polish when i checked once it was in Russia.
Please again contact me on e-mail or live chat.

[EA_Mari · Accepted solution]

@gruntzmeister, 

You can try to contact our Customer Support via chat:  https://help.ea.com/en/contact-us/new

Note: Once on the support site, click on the flag in the top left corner and select your country. If yours is not listed, you may need to place an international call. Read more about it here: http://help.ea.com/en/article/contact-ea-help/

Log in with your EA Account (you can use your secondary account if you not able to log with your main account) and choose "Origin" as product, your platform, "Manage my account" as topic and "Can't log in" and describe your issue to see all available contact options.

If there is no phone support or live chat available at the time, please scroll down below the Answers HQ box to check our live support availability for your region.

Please let us know if you could manage to access the live chat! 

- Mari - 
------------------------------------------------------------------------------------------------
AHQ is a player-to-player support Community. Please Grant XP if a post was helpful, and select Accept as Solution when a post resolved your issue.

[MADrag0n]

Hello @gruntzmeister

Only way is contact to advisor, u can use this form http://help.ea.com/uk/contact-us/new/?product=origin&category=manage-my-account&issue=hacked-account

[gruntzmeister]

I just dont wanna to phone. Im sure there was way to contact them on live chat or email. 

[MADrag0n]

with problems like this, related to account security, - only via phone...

[gruntzmeister]

Thank you anyway

[EA_Mari · Accepted solution]

@gruntzmeister, 

You can try to contact our Customer Support via chat:  https://help.ea.com/en/contact-us/new

Note: Once on the support site, click on the flag in the top left corner and select your country. If yours is not listed, you may need to place an international call. Read more about it here: http://help.ea.com/en/article/contact-ea-help/

Log in with your EA Account (you can use your secondary account if you not able to log with your main account) and choose "Origin" as product, your platform, "Manage my account" as topic and "Can't log in" and describe your issue to see all available contact options.

If there is no phone support or live chat available at the time, please scroll down below the Answers HQ box to check our live support availability for your region.

Please let us know if you could manage to access the live chat! 

- Mari - 
------------------------------------------------------------------------------------------------
AHQ is a player-to-player support Community. Please Grant XP if a post was helpful, and select Accept as Solution when a post resolved your issue.