entire games libary gone

[purdy202]

As I've stated previously, I've checked all possible accounts. Is there any other reason as to why my games have disappeared ? If there's no explanation, is there any possible way to receive a refund for my missing games.

[EA_Darko · Accepted solution]

Hey @purdy202 there is almost certainly another account that you need to locate.

You can speak with our live support but in order for them to find the account you will need to have info for them to search. Do you have any receipts or other?

Darko 

[purdy202]

I dont have any recipts on hand because my dad and mom were the ones who brought the games but i have screenshots from me playing

[EA_Darko]

Hey @purdy202 you need to just check the account and log in with it

Darko