double accounts [ Edited ]

[Elimat777]

Hi there,

This christmas I found out you had a nice deal for the sims 4 expansions so I decided to buy one.

When I wanted to play it, it said I didn't have the sims 4 original, but I do. Than I found out the problem..

I have 2 accounts on origin.... 1 with my emailadress and one with my nickname!

I bought the game in the wrong account

Is there anyway I could get it to the right account and delete the wrong account?

Hopefull greetings,

[EA_David · Accepted solution]

@Elimat777 Hey, please contact support, they should be able to investigate and help you to get this resolved. 

http://help.ea.com/en/article/contact-ea-help/

Thanks for the post, hopefully this is a quick fix for you. 

[EA_David · Accepted solution]

@Elimat777 Hey, please contact support, they should be able to investigate and help you to get this resolved. 

http://help.ea.com/en/article/contact-ea-help/

Thanks for the post, hopefully this is a quick fix for you. 

[Elymat777]

Thank you!

I finally found a phone number to call. It's terrible to get the right contact info or contact at all!

Now waiting till I can call them and hopefully they transfer my games to 1 account.

Have a good day!