amazon apex tokens not showing on my account

[antkneesttv]

I purchased 3150 apex coins for my son's account from amazon. The transaction was sold by Amazon and the seller was amazon, so it was not a third party thing at all. 

I have done this in the past several times with no issues at all, but these past two are not crediting to his account. I have opened cases here and there has not been any movement on the issue at all and I am not sure what else I can do. 

Amazon told me I needed to speak to EA as to why it shows that the redemption was successful but did not show up on my account. 

[EA_Darko · Accepted solution]

Hey @antkneesttv you can contact our live support here: https://help.ea.com/en/help/faq/using-ea-help/

Darko

[EA_Darko · Accepted solution]

Hey @antkneesttv you can contact our live support here: https://help.ea.com/en/help/faq/using-ea-help/

Darko

[antkneesttv]

I’ve done that and it keeps sending me in loops! I can’t get a human!

[EA_Darko]

Are you unable to open a chat or email @antkneesttv?

Darko

[antkneesttv]

I did email. I responded to the emails that were sent to me four days ago. I have not heard anything back from anybody about my issue.

I tried to use chat and I sat there for three hours and it said there were eight minutes left. Three hours I waited. Can you just please put me in contact with somebody

[EA_Darko]

If you have a case open @antkneesttv best to wait for the team to respond.

Darko 

[antkneesttv]

4 days?!

[EA_Darko]

I can't give you a time frame for a response @antkneesttv 

Darko

[antkneesttv]

I get it, but. I spent money and I have nothing to show for it. Make it happen.