The Sims 4

[Simfanite]

Okay, I uninstalled but now it won't let me reinstall the game? An error message has come up saying 'error:327683:0'. 

[JCflyfisher]

Will uninstalling erase the almost 500 hours that I've put into this game? I have tried logging in as an administrator, but there is no 'repair' option for Sims 4, I have that option for another game, but not Sims 4.

[EA_Nils]

@Simfanite Okay, let's try to reinstall Origin once more as well. Please follow the instructions Zorlacc had posted here: http://answers.ea.com/t5/The-Sims-4/Sims-4-ReInstall-Error-327683-0/m-p/4334082#M32000

Let me know how you get on afterwards.

Cheers,

Nils

[Simfanite]

It's installing now, it's at 50%. I'l let you know how I get on.

Thanks.

[Simfanite]

@JCflyfisher It still says 'played 460 hours' on mine as I'm reinstalling it so I hope that means my saved games will still be there.

[ritafeodrippe]

Im having the same problem: buttom turned gray, unable to select "play"

[MissByrne]

So do i,

i tried to delete it and reinstal it again but then got a message

Internal reference code . Not Delete : 327 683 : 0: OFB - EAST : 109 552 414

[EA_Nils]

@MissByrne Hi,

Please post your Origin Error Report and post its ID in here as highlighted in red below.

1. Open Origin.
2. From the menu on the top choose "Help"
3. Select "Origin Error Reporter" (You can read more about it here: http://download.dm.origin.com/oer/en_GB.html )

You will see three screens as shown below. 

1. For type of error select "Downloading Games"
2. For the description of the problem, please include a brief description (copy/paste of your first post should do) and include a link to your forum post.
3. Check the box to share diagnostic information and click on "Send Report"
4. The error reporter will show the second screenshot from below and will then show the third screenshot when finished. On the third one mark and choose to copy (or write down) the Error Report ID text string (bolded) and post it here.

With this ID we will be able to take a closer look at what exactly has been going on. Thank you very much for taking a look in advance.

Cheers,

Nils

[ritafeodrippe]

My report ID:

A sua ID de Relatório é: 0851447c8000f838

[EA_Nils]

@ritafeodrippe Hi,

Thank you for posting your report ID.

First off, please make sure you start Origin with Administrator rights: http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/

Next please right-click the game tile under the "My Games" tab and select "Repair Game".

Are you able to progress now?

If you cannot, please re-start Origin with administrator rights then just right click the game tile and choose uninstall. Next download and install the game once more and report back here.

Let me know how you get on.

Cheers,

Nils