Origin won't launch [ Edited ]

[wwopd]

For about three months I have tried to get Origin to launch. I can sign in, but as soon as I am signed in, I get an error message. I've uninstalled Origin and re-installed it, I've made a new account and neither of these solutions have helped in anyway. My computer is completely up to date and compatible. The error message reads "Well, that didn't go as planned. Origin encountered an issue loading this page. Please try reloading it - if that doesn't work, restart the client or try again later." This is the same page I've had no matter what I've done for the past three months. 

[fons_garmo · Accepted solution]

Hi @wwopd,

I'd suggest trying Origin reset tool for macOS: https://help.ea.com/en-tr/help/origin/origin/how-to-reset-origin-on-mac/

After using it, you should reinstall Origin from here and try again to see if the issue is solved

[EA_Barry]

@wwopd

Can you please manually uninstall Origin using the specific steps here: https://help.ea.com/en/help/origin/origin/manually-uninstalling-origin/

Reboot and then download the most recent installer from here: https://www.origin.com/irl/en-us/store/download

Run the Origin installer and then retest again. Do let us know how you get on, thanks.

[wwopd]

I did what you said and I still got the same message. Any other suggestions? 

[EA_Barry]

@wwopd

It is possible that if you have followed the above steps that you have some software running at startup that may be interfering. Please try performing a clean boot before starting Origin: http://support.microsoft.com/kb/929135

Again, let us know how you get on with this.

[wwopd]

I preformed a clean boot on my Mac and unfortunately that didn't work either.

[EA_Barry]

@wwopd

Sorry for the late reply, what operating system are you running please?

[wwopd]

I have macOS Sierra version 10.12.3

[EA_Barry]

@wwopd

Mac is not exactly my forte, paging a couple of our Mac savvy Heroes: @Bluebellflora and @fons_garmo

[fons_garmo · Accepted solution]

Hi @wwopd,

I'd suggest trying Origin reset tool for macOS: https://help.ea.com/en-tr/help/origin/origin/how-to-reset-origin-on-mac/

After using it, you should reinstall Origin from here and try again to see if the issue is solved

[Bluebellflora]

@wwopd

What @fons_garmo said . It may also be worth reading the Origin/Mac thread and working through the Download & Connection issues suggestions - http://answers.ea.com/t5/The-Sims-Mac/MAC-Origin-Troubleshooting-and-Information/m-p/5371659#M3387