Origin cannot connect to the internet

[WillowxWarbler]

Basically, my laptop is properly connected to the internet (I am posting this from my laptop now) but Origin cannot access it for some reason. This problem occurs when attempting to start Origin. The laptop is brand new, has up-to-date drivers and runs windows 10.

I have seen this problem a lot during some google search. e.g http://answers.ea.com/t5/Technical-Issues/Origin-won-t-connect-to-internet-even-though-I-have-an-int... and http://answers.ea.com/t5/Technical-Issues/Origin-won-t-connect-to-internet-even-though-I-have-an-int...

However, the very complicated (!) solution did not work for me and after 2 hours of frustration I gave up and reïnstalled. This worked, however today it gave this message again. Origin is not blocked by windows firewall and I currently have no other anti malware software installed.

Origin is supposed to be a game launcher so it not starting defeats its whole purpose. It is preventing people from playing the games they have paid for, so I hope this issue will be on top of your list.

[yahel_1]

Hi @WillowxWarbler

Clear DNS cache https://help.ea.com/en/help/pc/how-to-flush-dns-cache-for-windows/

Clear hosts  http://support.microsoft.com/kb/972034

Clear the browser cache: https://help.ea.com/en/help/faq/clearing-your-browsers-cache

Restart your machine.

Run the setup file Origin with Admin rights  http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2

NOTE if your issue persists add firewall exclusions exceptions for specific files Origin, folders Origin or file extensions origin.ex from scanning.(very important to do )

You can try to change your default browser in Windows.

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My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en