I need to change my EA email adress because it was hacked

[Lunmxx]

My EA account email was hacked and stolen and I lost acess to it. I am trying to change the email on EA website but it needs one time password that it sends to the hacked email. I tried adding a secondary email and it requires a password from the hacked email too. Need some help

[EA_Shepard · Accepted solution]

@Lunmxx 

We've prepared some help guides that will outline what to do if you feel your EA account has been compromised. These steps will explain how to recover the EA account and update your security settings. I'll pop the links below, please read through them and follow as many of the steps as you can:

• What to do if your EA Account has been hacked
• How to manage your EA Account security and safety

Please also make sure to take advantage of the security settings available for any of the connected accounts linked up to the EA account as well to ensure they are also secure. Examples of connected accounts include the email address registered, accounts such as your Steam, Epic Games, Amazon and Twitch, and console accounts (PlayStation, Xbox, Nintendo Switch, etc). 

If you have an EA mobile game linked to your EA account, make sure to update the login details and security settings on the accounts linked to it such as on Facebook, Google Play, or your Apple ID:

• Facebook: Read Facebook’s Security Tips and do a Security Check-up on their page to help secure your account.
• Google Play(Android): Update your access and security settings to keep your Google account secure.
• Apple ID: Learn how to help secure your Apple ID from Apple Support’s website.

[Lunmxx]

Can anybody help me? I tried contact with EA help but with no sucess. I need help with this

[EA_Shepard · Accepted solution]

@Lunmxx 

We've prepared some help guides that will outline what to do if you feel your EA account has been compromised. These steps will explain how to recover the EA account and update your security settings. I'll pop the links below, please read through them and follow as many of the steps as you can:

• What to do if your EA Account has been hacked
• How to manage your EA Account security and safety

Please also make sure to take advantage of the security settings available for any of the connected accounts linked up to the EA account as well to ensure they are also secure. Examples of connected accounts include the email address registered, accounts such as your Steam, Epic Games, Amazon and Twitch, and console accounts (PlayStation, Xbox, Nintendo Switch, etc). 

If you have an EA mobile game linked to your EA account, make sure to update the login details and security settings on the accounts linked to it such as on Facebook, Google Play, or your Apple ID:

• Facebook: Read Facebook’s Security Tips and do a Security Check-up on their page to help secure your account.
• Google Play(Android): Update your access and security settings to keep your Google account secure.
• Apple ID: Learn how to help secure your Apple ID from Apple Support’s website.