I can’n log in my ea my mail that is linked is old i can not open the mail

by yassir_reall
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I can’n log in my ea my mail that is linked is old i can not open the mail

★★★ Newbie
I can not access my EA account. I have to change my password. I have no access to the email to which they send the codes. It is an old email and I can no longer access it. Can someone help me? I have proof that it is my email. can prove anything

 

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Re: I can’n log in my ea my mail that is linked is old i can not open the mail

Community Manager

Hi @yassir_reall 

I see that you are having some trouble with the email address registered on your account.   

 

This isn't something we can fix here on the forums, but our support team will assist you with this issue. We will try to complete additional account verification to help you change that old email. 

Even if you don't have access to your account or email, you can submit your case on our website. You can follow this article: https://help.ea.com/en-gb/help/account/im-locked-out-of-my-ea-account/   

 

Please note that the form will ask you for your current email (the one you can access) so we can create a new case for you. 

EA_PulsarAHQ

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