Hacker targeting account

by Simpioni
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Original Post

Hacker targeting account

★★★ Newbie

I tried live chat but "Page not found" is the message I receive. There were two failed attempts on my account to purchase Fifa 15. I changed my password, then today I got an email requesting password help that was not from me.

 

Any advice on this? I'd like to be able to make it so that my account can only be accessed from computers that I specify? Is that possible?


Thanks

Message 1 of 3 (192 Views)

Re: Hacker targeting account

★★★★★ Expert

Press Origin in the top bar in origin account then press Account and Privacy then press Security the press the blue EDIT button and change it that is all note you will need to know your past question to be able to change it.If you do not know who is Security Question...then

 

please contact an Advisor via live chat or phone for assistance with this issue:

 

1. Click on the following link: http://help.ea.com/en/contact-us/
2. Make sure you are logged in (top right corner)
3. Type in the name of the affected game
4. Select 'Next' at the bottom right
5. Select your platform and then 'Next' again
6. Select topic from the drop down and type in a short description of your issue.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

Retired champion.
Message 2 of 3 (182 Views)

Re: Hacker targeting account

★★★★★ Expert

  What browser are you currently using?


Also you need to enable Javascript to start live chat.
1. Try to use Internet Explorer
2. Make sure Javascripts are enabled.

 

Must set your location as US for it to activate.

Retired champion.
Message 3 of 3 (178 Views)