EA app has started demanding 2FA, and I don't have it enabled

[tmh462]

The title should explain it, but the app has begun demanding 2FA codes be sent to my email and entered before I can do anything. I checked, and that "feature" is turned off in my account.

Then I tried to open a case, and got stuck in a loop of "start case, login, start case, login, start case", etc.

Any idea how I can actually contact anybody that can help solve this?

I'm using Firefox, latest version, and tried Chrome with the same results.

Thanks.

[EA_Mako · Accepted solution]

Hey @tmh462,

Sorry you're having some trouble getting through to support here, as that would definitely be the best step to look into this further.

You should be able to create a case here to get started. For this situation the options The EA app  | PC  | Manage my account  | Manage account details would likely be the best option and should get you through to support.

[EA_Mako · Accepted solution]

Hey @tmh462,

Sorry you're having some trouble getting through to support here, as that would definitely be the best step to look into this further.

You should be able to create a case here to get started. For this situation the options The EA app  | PC  | Manage my account  | Manage account details would likely be the best option and should get you through to support.

[tmh462]

Thank you for the response. I was able to get in to where I needed using the link you provided. The contact form promised a response in 72 hours, so I'll post back here with what I hope is a resolution, in case somebody else has this problem, and hasn't posted about it.

[tmh462]

Sorry it took so long to respond. I couldn't log in to post a response without getting a code emailed to me from EA.

Obviously, this has NOT been resolved.