June 2015
My account has been hacked by Russians as well. They changed my security question and answer now I can't change my date of birth or set the alternative verification method.
I cannot seem to get in touch with anyone in EA on this as well, what a pathetic customer service experience!
June 2015
What exactly goes wrong when you try to contact an Advisor?
June 2015
My account was hacked also, I changed everything except I can't change my security question, anyone know what to do yet?
June 2015
@MotherEffer69 Please contact an Advisor for assistance with this issue:
1. Click on the following link: http://help.ea.com/
2. Make sure you are logged in (top right corner) and select 'Help with Game' - if you are unable to log in, please follow the steps in this article.
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Next' at the bottom right
5. Select your platform and then 'Next' again
6. Select topic from the drop down and type in a short description of your issue.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.