Dragon Age II funktioniert nicht mehr - Dragon Age II is not working anymore [ Edited ]

[Migrone]

Hallo!  English version below if support in german is not available

Ich habe das Problem das DAO II nicht startet auf meinem Windows 7 64 bit Professional System.

Habe es heute frisch mit Origin installiert/runtergeladen.

Beim ersten anklicken des Start Symbols kam die Abfrage meines EA Accounts, dann das er ihn gefunden hatte und dann ein Pop Up Fenster mit der oben stehenden Fehlermeldung. Leider überhaupt keine Angabe was den Fehler verursacht oder welcher Fehler es ist.

Bei jedem neuen Startversuch kommt jetzt immer nur diese Fehlermeldung, das Programm startet also erst gar nicht.

Ich füge den XML Report der Systemkonfiguration bei (leider kann ich hier keine Datei anhängen also kopiere ich es in den Text).

Habe bereits verschiedene Tipps ausprobiert, schlechteste Grafikeinstellungen, DirectX 9 versucht zu verwenden obwohl ich eine DirectX 11 fähige Grafikkarte habe, Adminrechte, Kompatibilitätsmodi etc.. Leider hat nichts davon bis jetzt geholfen.

Ich hoffe sehr das sie mir helfen können, danke!

English:

I have the problem that DAO II is not starting on my Windows 7 64 bit Professional system.

I downloaded and installed it today with your Origin program.

At the first startup it asked about my origin account and accepted the data that I provided, but after that I got a popup window with the above stated text saying that the program is no longer working. Sadly there is no hint which error caused the problem or any kind of report.

Every time I try to start the program again, I only get the same window with the same error.

I even tried several tipps from the forums already like starting as admin, setting low graphic settings and no anti aliasing, forcing DX 9 even if I have an DX 11 compatible graphic card, several different compatibility modi but nothing helped so far.

I post the system information below as i cannot find a way to attach an xml file (it is from your DAO II config tool).

I hope that you can help me with this problem soon, thank you!

Spoiler

Systeminformationen/System Information:

<?xml version="1.0" encoding="UTF-8"?>

-<Report>


-<System>

<TimeStamp>20150805T192006.672+01:00</TimeStamp>


-<device0 name="processor">

<property0 name="clockspeed">3002</property0>

<property1 name="clockspeed.units">MHz</property1>

<property2 name="family">6</property2>

<property3 name="model">23</property3>

<property4 name="name">Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz</property4>

<property5 name="numcores">2</property5>

<property6 name="numprocessors">1</property6>

<property7 name="stepping">6</property7>

</device0>


-<device1 name="storage">

<property0 name="filesystem">NTFS</property0>

<property1 name="letter">C:\</property1>

<property2 name="model">SanDisk SDSSDX240GG25 ATA Device</property2>

<property3 name="name">Win7</property3>

<property4 name="shellType">Lokaler Datenträger</property4>

<property5 name="space.free">24266850304</property5>

<property6 name="space.total">239949836288</property6>

<property7 name="type">Local Disk</property7>

</device1>


-<device2 name="storage">

<property0 name="filesystem">NTFS</property0>

<property1 name="letter">D:\</property1>

<property2 name="model">SAMSUNG HD502IJ ATA Device</property2>

<property3 name="name">System</property3>

<property4 name="shellType">Lokaler Datenträger</property4>

<property5 name="space.free">149939818496</property5>

<property6 name="space.total">500096991232</property6>

<property7 name="type">Local Disk</property7>

</device2>


-<device3 name="storage">

<property0 name="filesystem">NTFS</property0>

<property1 name="letter">E:\</property1>

<property2 name="model">WDC WD20EARS-00MVWB0 ATA Device</property2>

<property3 name="name">Blackhole</property3>

<property4 name="shellType">Lokaler Datenträger</property4>

<property5 name="space.free">236682702848</property5>

<property6 name="space.total">2000396742656</property6>

<property7 name="type">Local Disk</property7>

</device3>


-<device4 name="storage">

<property0 name="filesystem">NTFS</property0>

<property1 name="letter">F:\</property1>

<property2 name="model">TOSHIBA DT01ACA200 ATA Device</property2>

<property3 name="name">Grand Reserve</property3>

<property4 name="shellType">Lokaler Datenträger</property4>

<property5 name="space.free">1670715310080</property5>

<property6 name="space.total">2000396742656</property6>

<property7 name="type">Local Disk</property7>

</device4>


-<device5 name="storage">

<property0 name="filesystem">NTFS</property0>

<property1 name="letter">N:\</property1>

<property2 name="model">ST2000DM 001-1CH164 USB Device</property2>

<property3 name="name">Newstor2TB</property3>

<property4 name="shellType">Lokaler Datenträger</property4>

<property5 name="space.free">959222943744</property5>

<property6 name="space.total">2000396742656</property6>

<property7 name="type">Local Disk</property7>

</device5>


-<device6 name="storage">

<property0 name="filesystem">NTFS</property0>

<property1 name="letter">O:\</property1>

<property2 name="model">ST950032 5AS USB Device</property2>

<property3 name="name">Iomega_HDD</property3>

<property4 name="shellType">Lokaler Datenträger</property4>

<property5 name="space.free">36448546816</property5>

<property6 name="space.total">500105216000</property6>

<property7 name="type">Local Disk</property7>

</device6>


-<device7 name="storage">

<property0 name="filesystem"/>

<property1 name="letter">H:\</property1>

<property2 name="model">TSSTcorp CDDVDW SH-S203N ATA Device</property2>

<property3 name="name">DragonAge</property3>

<property4 name="shellType">CD-Laufwerk</property4>

<property5 name="space.free">0</property5>

<property6 name="space.total">0</property6>

<property7 name="type">CD/DVD Drive</property7>

</device7>


-<device8 name="memory">

<property0 name="pagefile.avail">14192271360</property0>

<property1 name="pagefile.total">17176109056</property1>

<property2 name="pagefile.used">2983837696</property2>

<property3 name="physical.avail">5993021440</property3>

<property4 name="physical.load">30</property4>

<property5 name="physical.load.units">%</property5>

<property6 name="physical.total">8589934592</property6>

<property7 name="physical.used">2595983360</property7>

<property8 name="virtual.avail">1955188736</property8>

<property9 name="virtual.total">2147352576</property9>

<property10 name="virtual.used">192163840</property10>

</device8>


-<device9 name="display">

<property0 name="bpp">32</property0>

<property1 name="driver.distversion">353.62</property1>

<property2 name="driver.friendlyversion">353.62</property2>

<property3 name="driver.name">nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um</property3>

<property4 name="driver.version">10.18.13.5362</property4>

<property5 name="height">1080</property5>

<property6 name="monitor">PnP-Monitor (Standard)</property6>

<property7 name="name">NVIDIA GeForce GTX 560 Ti</property7>

<property8 name="refresh">60</property8>

<property9 name="refresh.units">Hz</property9>

<property10 name="resolutions">1024 x 768 x 60;1024 x 768 x 70;1024 x 768 x 75;1152 x 864 x 75;1280 x 1024 x 60;1280 x 1024 x 75;1280 x 720 x 60;1280 x 720 x 75;1280 x 768 x 60;1280 x 768 x 75;1280 x 800 x 60;1280 x 800 x 75;1280 x 960 x 60;1360 x 768 x 60;1360 x 768 x 75;1366 x 768 x 60;1366 x 768 x 75;1440 x 900 x 60;1440 x 900 x 75;1600 x 1024 x 59;1600 x 1024 x 60;1600 x 1200 x 60;1600 x 900 x 59;1600 x 900 x 60;1680 x 1050 x 59;1680 x 1050 x 60;1920 x 1080 x 60;640 x 480 x 60;640 x 480 x 72;640 x 480 x 75;720 x 480 x 56;720 x 480 x 60;720 x 480 x 72;720 x 480 x 75;720 x 576 x 56;720 x 576 x 60;720 x 576 x 72;720 x 576 x 75;800 x 600 x 56;800 x 600 x 60;800 x 600 x 72;800 x 600 x 75</property10>

<property11 name="vendor">NVIDIA</property11>

<property12 name="vram">1073741824</property12>

<property13 name="vram.desc">4051 MB</property13>

<property14 name="vram.units">B</property14>

<property15 name="width">1920</property15>

</device9>


-<device10 name="sound">

<property0 name="driver.name">ctaud2k.sys</property0>

<property1 name="driver.version">6.0.1.1348</property1>

<property2 name="name">Lautsprecher (Creative SB X-Fi)</property2>

<property3 name="vendor">Creative</property3>

</device10>


-<device11 name="speaker">

<property0 name="configuration">Desktop-Stereolautsprecher</property0>

</device11>


-<device12 name="network">

<property0 name="description">FRITZ!WLAN USB Stick N v2</property0>

<property1 name="dhcp.enabled">true</property1>

<property2 name="dhcp.server">192.168.192.1</property2>

<property3 name="gateway">192.168.192.1</property3>

<property4 name="ip.address">192.168.192.18</property4>

<property5 name="ip.mask">255.255.255.0</property5>

<property6 name="name">{1FE3C584-7534-4D44-AE4E-678F8C9E3832}</property6>

<property7 name="type">Unknown</property7>

<property8 name="wins.enabled">false</property8>

<property9 name="wins.primary"/>

<property10 name="wins.secondary"/>

</device12>


-<device13 name="network">

<property0 name="description">TAP-Windows Adapter V9</property0>

<property1 name="dhcp.enabled">false</property1>

<property2 name="dhcp.server"/>

<property3 name="gateway">0.0.0.0</property3>

<property4 name="ip.address">169.254.123.30</property4>

<property5 name="ip.mask">255.255.0.0</property5>

<property6 name="name">{727957B2-A782-4722-ADD1-09F265956FA2}</property6>

<property7 name="type">Ethernet</property7>

<property8 name="wins.enabled">false</property8>

<property9 name="wins.primary"/>

<property10 name="wins.secondary"/>

</device13>


-<device14 name="network">

<property0 name="description">Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller #2</property0>

<property1 name="dhcp.enabled">true</property1>

<property2 name="dhcp.server"/>

<property3 name="gateway">0.0.0.0</property3>

<property4 name="ip.address">0.0.0.0</property4>

<property5 name="ip.mask">0.0.0.0</property5>

<property6 name="name">{2C4B0600-0F8A-4CD8-9B99-2F19F91F265C}</property6>

<property7 name="type">Ethernet</property7>

<property8 name="wins.enabled">false</property8>

<property9 name="wins.primary"/>

<property10 name="wins.secondary"/>

</device14>


-<device15 name="network">

<property0 name="description">Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller</property0>

<property1 name="dhcp.enabled">true</property1>

<property2 name="dhcp.server"/>

<property3 name="gateway">0.0.0.0</property3>

<property4 name="ip.address">0.0.0.0</property4>

<property5 name="ip.mask">0.0.0.0</property5>

<property6 name="name">{F46FA872-A0E3-4734-BF70-A57BEE2125C8}</property6>

<property7 name="type">Ethernet</property7>

<property8 name="wins.enabled">false</property8>

<property9 name="wins.primary"/>

<property10 name="wins.secondary"/>

</device15>


-<device16 name="windows">

<property0 name="buildNumber">7601</property0>

<property1 name="buildType">Multiprocessor Free</property1>

<property2 name="caption">Microsoft Windows 7 Professional </property2>

<property3 name="codeSet">1252</property3>

<property4 name="countryCode">49</property4>

<property5 name="csdVersion">Service Pack 1</property5>

<property6 name="defaultSystemCountryCode">DE</property6>

<property7 name="defaultSystemCountryName">Germany</property7>

<property8 name="defaultSystemLanguageCode">de</property8>

<property9 name="defaultSystemLanguageID">0407</property9>

<property10 name="defaultSystemLanguageName">German</property10>

<property11 name="defaultUserCountryCode">DE</property11>

<property12 name="defaultUserCountryName">Germany</property12>

<property13 name="defaultUserLanguageCode">de</property13>

<property14 name="defaultUserLanguageID">0407</property14>

<property15 name="defaultUserLanguageName">German</property15>

<property16 name="locale">0407</property16>

<property17 name="osLanguage">1031</property17>

<property18 name="osType">18</property18>

<property19 name="productType">1</property19>

<property20 name="servicePackMajorVersion">1</property20>

<property21 name="servicePackMinorVersion">0</property21>

<property22 name="userIsAdmin">false</property22>

<property23 name="version">6.1.7601</property23>

</device16>


-<device17 name="directx">

<property0 name="description">DirectX 11 (Jun2010) or later</property0>

<property1 name="version">0.0.0.0</property1>

</device17>

</System>


-<versions>

<exe name="DragonAge2.exe">1.04.8524.00</exe>

<exe name="DragonAge2Config.exe">1.03.00.26</exe>

<exe name="da2gdf.dll">1.04.8524.00</exe>

</versions>


-<settings>


-<configfile name="DragonAge.ini">

<![CDATA[[GamePlayOptions] IniVersion=1017 DifficultyLevel=1 ShowGore=1 PlotAssist=1 AutoPauseCombat=0 AutoSave=1 Locale=de-de VOLanguage=de-de LastCampaign=campaign_base AchievementDisplayTime=5 LastPlayedGame=(UNASSIGNED) CompletedTraining=0 LootShimmer=1 SkipWelcomeMessage=1 ScreenEdgePanning=1 DisableTipText=0 RadialToggle=1 PotionOption=1 [InterfaceOptions] ShowDamageFloaties=0 ShowEffectFloaties=0 ShowDetailedFloaties=0 ShowTutorials=1 AutoHighlightUseableObjects=0 ShowGroundRings=1 HidePlayerHelmet=0 [MouseOptions] InvertXAxis=0 InvertYAxis=0 SwapMouseButtons=0 MouseSensitivity=1 MouseZoomSensitivity=2 InvertCameraToggle=0 MouseLookDelay=0 [Audiptions] SoundDisabled=0 SFXDisabled=0 VODisabled=0 MusicDisabled=0 MusicSystemDisabled=0 UseStereoSound=0 SoundFXVolume=10 VOVolume=10 MusicVolume=10 CutsceneListenerRadius=1 ListenerPositionOffset=0.5 StreamPriorityBoost=0 SubtitlesLevel=0 UserSetSubtitlesLevel=0 [Videptions] UseDirectX11Renderer=0 FullScreen=0 ResolutionWidth=1280 ResolutionHeight=720 RefreshRate=60 PresentThreshold=5 UseVSync=0 UseTrilinearFiltering=0 UseTripleBuffering=0 UseDesktopGamma=0 Gamma=1 TexturePack=0 EnableShadows=1 AntialiasingLevel=0 EnableLatentQueries=0 EnableSSAO=0 EnableHighQualityBlur=0 EnableDiffusionDOF=0 AnisotropicFilteringLevel=0 EnablePerPixelSelection=1 GraphicsDetailLevel=1 ForceLowSettings=0 DisableMRT=0 DisableAspectRatioCorrection=0 [AccountOptions] EnableOnlineAutoLogin=1 CurrentProfileUsername=DefaultAccount NucleusOnlineLoginPersonaId=0 NucleusOnlineLoginAuthenticationToken=(UNASSIGNED) EnableOnlineFeatures=1 EnableOnlineTelemetry=1 AutoUploadProfile=1 SkipEAAccountDialogDisplayed=0 PlayerMachineId=(UNASSIGNED) [Movies] DisableIntroMovies=0 FirstRun=1 ]]>

</configfile>

</settings>

</Report>

[Migrone · Accepted solution]

So I finally managed it myself to solve my problem.

It seems to be an Origin related problem.

I installed the game again from the DVD version that I luckily still had lying somwhere around, patched it manually to version 1.04 and also added all my DLC manually that I registered in former times on the old Bioware social forum and now everything is running fine in DX 11.

Only thing is does anybody know if I will get problems buying additional DLC over Origin as buying over the old Bioware forum seems no longer to work?

Will the new DLC appear when I buy them in Origin?

[EA_David]

@Migrone Hey, you might also want to post on the DE boards: http://answers.ea.com/t5/Origin-Deutsch/bd-p/Origin-DE

As for your issue, it's hard to tell. If you restart your machine with a Clean Boot, does that have any effect?

[Migrone]

Hello David,

thank you for your fast answer.

I tried a clean boot but got the same error. I deactivated all services except the microsoft windows services.

I also checked for windows updates but there are no new updates available.

Only thing I recognized is that perhaps as a protection feature one service/module from my antivirus program Bitdefender could not be deactivated.

Perhaps they protect it as a security feature that some malware cannot deactivate it too.

Are there any known problems/incompatibilitys between Bitdefender and Dragon Age II?

I could perhaps deinstall Bitdefender, but I feel not secure playing a game with internet connection without my antivirus program.

[Migrone]

Has anybody any further idea what I can do to get the programm running?

I had Dragon Age II installed on this same computer about 5 or 6 years ago when I was running Windows XP Professional on this system (my hardware is now about 7 years old, except for the new graphics card and 4GB more RAM). It was installed manually without origin (which was not existing at this time).

Everything was running fine, but than I had not much time and decided i wanted to see the game with better graphics and did not play much waiting for the time when I changed to Windows 7.Than real life and other games happened and I did come back to this game when I read about the launch and success of Inquisition.

I read the thread about Nvidia graphic cards and their issues with DirectX 11, but my game is not even starting so i think that is not my problem.

Any idea what I can try?

Could a manual install without origin help? I still have the old files on my hard disk.

I do not know if this helps but sometimes every detail counts. When I try to start the program I see the Dragon Age II symbol for a short time with my desktop in the background, then it switches to a black fullscreen and after about 3 to 5 seconds I come back to the desktop with the error message.

[Migrone · Accepted solution]

So I finally managed it myself to solve my problem.

It seems to be an Origin related problem.

I installed the game again from the DVD version that I luckily still had lying somwhere around, patched it manually to version 1.04 and also added all my DLC manually that I registered in former times on the old Bioware social forum and now everything is running fine in DX 11.

Only thing is does anybody know if I will get problems buying additional DLC over Origin as buying over the old Bioware forum seems no longer to work?

Will the new DLC appear when I buy them in Origin?