Dragon Age 2 won't start [ Edited ]

[Gorath_the_Elder]

The author of the Opening Post stopped well short of enough information for anyone to work with; he started, just didn't say enough. The next to last was much better, but still not covering everything.

Our new arrival with a bald "Me, Too" wasted time saying nothing much at all so far.   "No data in = no data out", sorry. 

Basic Hardware Specification Chart (Empty so far)

Processor Manufacturer: AMD / Intel
Processor Name / Type: Athlon X2 / Pentium D / C2D / dual core / quad, etc.
Processor Speed:  ?.? Ghz
Operating System / Service Pack: WindowsXP with SP #?, Win7, Vista ?  
System RAM: ? ? GBs (MBs, if less than 1024 ? )
Video (GPU) Manufacturer: ATI / Nvidia ([b][i]only those two are supported, PERIOD, [/b]so please answer which of them you have[/i])
Video [b][u]Card[/u][/b] Model: (examples) Radeon HD 6670 / Geforce GTX 550
Video Card Driver Version: Catalyst ?.? / Nforce ??.??
 . . (please use the numbers, and dates, *not* the word "latest")
Video display's default screen resolution
Video [b][u]Card[/u][/b] onboard RAM: ? ? ? MBs
Sound Card Manufacturer:
Sound Card Driver IDs:
Sound Card Model:

Get All the Details on the Hardware Inside Your PC
http://www.pcworld.com/article/114741/answer_line_get_all_the_details_on_the_hardware_inside_your_pc...

(And this is only for the raw hardware & driver variations.  Potential software conflicts are far more likely to be game play problems, and developers cannot test for all possible program loads.)

[maias227]

I've been in contact with Origin support for a while now, they're still trying to figure out a solution, which included dxdiag. Also if you look at my post I also wrote some basic system information and I wasn't sure what else to include at this point. I've tried running the game in administrative mode and through msconfig shutting everything but basic microsoft programs/services off and still it won't run.

Here's a download link for my dxdiag in .txt if you think that might prove useful to the problem; dxdiag 

(if the link insertion tool doesn't work here's also a link; http://www.mediafire.com/view/?bp4obqkppxvef5m )

[Gorath_the_Elder]

The game is newer than your graphics driver is.  You should be using one from this year, not last year.

[maias227]

I don't believe I can update my graphics card drivers any further, I'm running Catalyst Control Centre 12.6 the newest available according to both the AMD website and the program's own update function.

http://support.amd.com/us/gpudownload/windows/legacy/Pages/legacy-radeonaiw-vista64.aspx what the newest driver for my graphic card is supposed to be

https://skydrive.live.com/redir?resid=3F52EB53ED38748D!368&authkey=!AKbE_yuIvTKV0TE <--- what my control centre say

[Gorath_the_Elder]

The DxDiag claimed otherwise, offering a much older date than this past June.  The newest is Catalyst 12-10, I believe (possibly still as a Beta), but the best from 2012 is supposed to still be 12-4. 

[maias227]

The dxdiag I first uploaded was the one I also sent EA support a few weeks ago. I tried making a new one today and it at least showed a different driver version than the first one.

http://www.mediafire.com/view/?9k547lklgm0qpdf

[maias227]

I've not given up on this game, I really want to play it.

I've recently installed windows 8 and the absolutely same issue persist. To better illustrate and satisfy informations requirements here is a video of the issue and dxdiag a few hours before running from a fresh Dragon Age II latest patch.

http://www.mediafire.com/view/?mtyuqcb4cqbsgcf <---- dxdiag

http://www.youtube.com/watch?v=5cfknGCkQ9g <--- video of the issue, kaspersky being shut off and the proces being monitored by the task manager.

[ThandalNLyman]

I have had DA2 (and DA: O ) running on Win8/64-bit without any issues for almost a year now (dating back to the "Consumer Preview" version.)  So don't think the O/S itself is (directly) your issue.

[maias227]

Oh yeah it definitely isn't it's the same issue that was in windows 7 just now also in windows 8 after a reformat.

[EA_Eve]

Hi maias227,

This thread from the BSN might also contain useful information:

http://social.bioware.com/forum/1/topic/300/index/6442590

Let us know if a solution from this thread helped you resolve the issue. 

Eve