unable to start game

[Jamescooper23]

@EA_Barry

already tried these, you got me to try them on the 3/13

and I've already tried reinstalling the game back to the default location on the C  drive

but I've ran them again and it's till not working and I also reinstalled it again on the C drive and again still not working

[EA_Barry]

@Jamescooper23

Apologies for repeating those steps.

Can I ask you to remove all peripherals other than your mouse and KB and retest.

Ideally, you would also try testing with a spare, basic mouse and KB.

This worked for the player on this thread: http://answers.ea.com/t5/Dead-Space-3/FIXED-Dead-Space-3-press-any-key-to-start-not-working/m-p/4472...

[Jamescooper23]

@EA_Barry

that was one of the first things that I tried as mentioned in my initial post

"(when trying - http://answers.ea.com/t5/Dead-Space-3/Dead-Space-3-starts-then-minimizes/m-p/1454786#M8275 i unplugged everything I could i.e unplugged everything bar mouse, then unplugged everything bar 360 controller both times it still failed at the same point)"

the game registers my kb/m inputs just fine (unlike the users issue you linked to where i wasn't registering their KB inputs) its that when i press any button the game tries to check for saves for about 1second and then CTDs with the error that the game has stopped responding

and i dont have a spare kb/m to test as i dont use kb/m to play most games

[EA_Barry]

@Jamescooper23

In the past, I have seen BEX (buffer overflow exception) error be due to a RAM issue. It may be worthwhile running a RAM checking utility or removing all but one RAM stick and testing if you are up to it. I am running out of troubleshooting here really.

[Jamescooper23]

@EA_Barry

ok I ran windows memory diagnostics and that detected no issues with my RAM

I then unplugged the RAM and tried each stick in each slot i.e stick 1 in slot one, test game, shut down, then stick 1 slot 2, test game, shut down, stick1 slot 3, test, shut down, stick 1 slot 4, test, shut down

then I did the same thing for stick 2 and on all 8 attempts it still failed to launch

I thought of another thing to try, I removed my SLI bridge and  launched the game just to test and that didn't work, then I tried to unplug the second GPU entirely from my system and again it still wouldn't launch with just the one GPU

[EA_Barry]

@Jamescooper23

Further research brings me back to the 360 controller being the issue. I understand you want to use that, but even just for testing purposes can you disable it and retest.

http://answers.ea.com/t5/Dead-Space-3/Game-still-doesn-t-Launch-quot-Dead-Space-has-stopped-working/...

[Jamescooper23]

@EA_Barry

disabled and uninstalled the "HID-compliant game controller" as mentioned in the post and I also disconnected the 360 controller to make sure and still got the same issue sadly

[EA_Barry]

@Jamescooper23

I think we have reached the point in the troubleshooting process where I need to redirect you to one of our technical specialists. They have the ability to try steps with you much more quickly and can request specific info from you that I cannot here on a public forum.

You can point them to this thread to get them up to speed on your case and to prevent duplication of steps.

I'm sorry I couldn't help you directly to resolve your issue.

Click the following link to make contact with an EA Game Advisor and subsequently a tech specialist if required: https://help.ea.com/en/contact-us/

Barry.

[Jamescooper23]

@EA_Barry

many thanks for trying Barry, I'll contact one if the tech specialists at a later date, got Mass Effect Andromeda to keep me occupied now.

thanks again for the help

[EA_Barry]

@Jamescooper23

You are welcome, sorry again I couldn't get this going for you. If you do get it resolved, can I ask you to post the steps that help here?

Thanks.