Dead Space 3 don't start with error

[deraragorn]

Hello Support.

Hours ago I buy and install Dead Space 3 on my PC.

After the Download and the Installation successful, I tried to start the Game.

But the only one I can see, is an Error:

Invalid license Reason= Missing DLL XINPUT1_3.dll Error: 0x000000c1

Can you please help me to fix this issue?

Thanks, Matthias

[EA_Barry]

Have you recently installed or uninstalled the Chrome internet browser?

[therealex1234]

Hi,

I upgraded my system from Windows 7 32 bit to 64 bit.  I didn't reinstall everything, I used a program called Power Mover that did a pretty good job.  It did warn me that DS 3 might not work, but then again it also said the Origin program wouldn't work (and it does).

Anyway, when I try to run it, I get this error:

Invalid license.  Reason code = Missing DLL XINPUT1_3.dll  Error 0x0000007e.  Now, I now a 7e error is caused by changed hardware, and since it's running at 64 bits now, that makes sense.  So the question:

Do I have to re-install?  If so, can I keep my progress?  I'm about halfway through the game, and I REALLY don't want to start all over!

Thanks!

- Russ

[NOmerC4U]

with all respect to all EA support team but where the heck is the solution for our problem? ive seen a reply by EA support and it says to unistall chrome or browser ????? what is have to do with browser??? we need this problem to get fixed ASAP. this is not a good customer service or customer support!!!

[EA_Barry]

Please check the troubleshooting steps here regarding that error code: http://support.microsoft.com/kb/330182

Those steps are for Windows XP but are still valid.