Desautorize old System

by 537mfb
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Desautorize old System

★ Novice

Due to an issue with my HDD i had to reformat my HDD

No hardware changes were done

 

Now i can't play Dead Space as it says i' can only have it activated on a limited number of machines

It IS the same machine - i don't have it installed in any other machine

 

How can i desautorize the old system so i can play it again?

Message 1 of 6 (738 Views)

Accepted Solution

Re: Desautorize old System

EA app Team

Hi @537mfb,

 

In this case, please contact our support via live chat or phone support. Our Advisors should be able to help with this then:

 

1. Click on the following link: https://help.ea.com/en/contact-us/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
2. Find the affected game (if it's an account issue select Origin)
3. Select your platform  
4. Select topic and issue.
5. Select a contact option. Please note that available contact options do depend on your country settings, time of day and the topic/issue you choose.

 

Let us know if you run into any issues with this.
EA_Mage



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Message 2 of 6 (812 Views)

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Re: Desautorize old System

EA app Team

Hi @537mfb,

 

In this case, please contact our support via live chat or phone support. Our Advisors should be able to help with this then:

 

1. Click on the following link: https://help.ea.com/en/contact-us/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
2. Find the affected game (if it's an account issue select Origin)
3. Select your platform  
4. Select topic and issue.
5. Select a contact option. Please note that available contact options do depend on your country settings, time of day and the topic/issue you choose.

 

Let us know if you run into any issues with this.
EA_Mage



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Message 2 of 6 (813 Views)

Re: Desautorize old System

★ Novice

hi @EA_Mage

 

I had actually tried that but none of the available topics seemed related to my problem at all

 

Guess i'll give it another go I guess

 

Thanks

Message 3 of 6 (724 Views)

Re: Desautorize old System

EA app Team

I'd recommend choosing 'Codes and promotions' and 'Invalid code', this should get you both a chat option and a call back option (depending on your country).

You can explain the issue in detail once you are talking to an Advisor.

 

EA_Mage

 

 



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Message 4 of 6 (722 Views)

Re: Desautorize old System

★ Novice

I actually went with Technical Support / Game Won't Launch

 

The trick though was choosing US as country rather then my own country

With my country my only option was Answers HQ and a phone number - no chat

 

The phone support is only available monday to friday 12:00 to 21:00 - That's useless

Message 5 of 6 (715 Views)

Re: Desautorize old System

EA app Team

Thanks for sharing that tip. Standard smile

 

I am glad the issue was resolved!

 

Don't hesitate to come back to us if you have any questions, issues or advice for other players.

EA_Mage



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