Help us improve Answers HQ! Take Survey No, Thanks

Origin account

by 1wheredgo22
Reply

Original Post

Accepted Solution

Origin account

★★ Newbie

I had Crysis 3 in my games then had a system issue and had to reinstall windows. On logging into my origin account the game is no longer shown in my games and the product code is already used when I try to download.

Message 1 of 5 (187 Views)

Re: Origin account

Community Manager (retired)

Some people have more than one Origin account.

Make sure to use the login email address you used while registering Crysis 3 on Origin.

Message 2 of 5 (165 Views)

Re: Origin account

★★★ Newbie

Thanks for the responce but I have checked that is the right account. 

Message 3 of 5 (157 Views)

Re: Origin account

Champion

Only CS advisors can help with it, really. Here's how to reach them: Confusedmileyhappy:

 

1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.
-----------------------------------------------------------------------------------------------------------------------------------------------
If this message helped you, please give it some xp! Just click the XP box at the bottom of the message.


Si ce message vous a aidé, donnez-lui un peu d'XP ! Cliquez le bouton XP en bas à droite de ce message.
--------------------------------------------------------------------------------------------------------------( ͡° ͜ʖ ͡°)”------------------------

---------------------------------------------------------------------------------------。 ◕‿◕。-----------------------------------------------------------------------------------------
✔ Please don't forget to resolve your question if this helps as it could help others & Click XP if someone helped!

***Please note...I do not work for EA/Origin/Pogo
Questions belong in the forums. I don't answer questions via PM
-
----( ͡° ͜ʖ ͡°)”----

Message 4 of 5 (151 Views)

Re: Origin account

★★★★ Newbie

are u going to fix the origin app

Message 5 of 5 (138 Views)

Accepted Solution

★★★★ Novice

Only CS advisors can help with it, really. Here's how to reach them: Confusedmileyhappy:

 

1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.
-----------------------------------------------------------------------------------------------------------------------------------------------
If this message helped you, please give it some xp! Just click the XP box at the bottom of the message.


Si ce message vous a aidé, donnez-lui un peu d'XP ! Cliquez le bouton XP en bas à droite de ce message.
--------------------------------------------------------------------------------------------------------------( ͡° ͜ʖ ͡°)”------------------------


blue-ea-promo

Check Xbox, PlayStation™, and PC server status

Here's how to check server status for Xbox LIVE, PlayStation™Network, and PC on our help site.

How are my game's servers doing?

ea-promo

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Connection troubleshooting steps

me-andromeda-fem

Keep your account safe

We'll make sure it's you by sending you a code for your trusted devices.

Learn more about Login Verification on EA Help