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Acolyte
1wheredgo22
Posts: 1
Registered: ‎05-12-2013
Accepted Solution

Origin account

I had Crysis 3 in my games then had a system issue and had to reinstall windows. On logging into my origin account the game is no longer shown in my games and the product code is already used when I try to download.

EA_Mat
Posts: 2,750
Topics: 53
XP: 475
Solutions: 1,077
Registered: ‎07-20-2012

Re: Origin account

Some people have more than one Origin account.

Make sure to use the login email address you used while registering Crysis 3 on Origin.

Keeper
wheredgo1
Posts: 1
Registered: ‎05-17-2013

Re: Origin account

Thanks for the responce but I have checked that is the right account. 

MLadyD7
Posts: 12,749
Topics: 39
XP: 3,924
Solutions: 1,922
Registered: ‎02-26-2013

Re: Origin account

Only CS advisors can help with it, really. Here's how to reach them: :smileyhappy:

 

1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.
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Keeper
a123xa123
Posts: 2
Registered: ‎05-23-2013

Re: Origin account

are u going to fix the origin app