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Posts: 1
Registered: ‎05-12-2013
Accepted Solution

Origin account

I had Crysis 3 in my games then had a system issue and had to reinstall windows. On logging into my origin account the game is no longer shown in my games and the product code is already used when I try to download.

Posts: 3,432
Topics: 57
XP: 553
Solutions: 1,584
Registered: ‎07-20-2012

Re: Origin account

Some people have more than one Origin account.

Make sure to use the login email address you used while registering Crysis 3 on Origin.

Posts: 1
Registered: ‎05-17-2013

Re: Origin account

Thanks for the responce but I have checked that is the right account. 

Posts: 12,749
Topics: 39
XP: 4,018
Solutions: 1,921
Registered: ‎02-26-2013

Re: Origin account

Only CS advisors can help with it, really. Here's how to reach them: mileyhappy:


1 Click on the following link:
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.
If this message helped you, please give it some xp! Just click the XP box at the bottom of the message.

Si ce message vous a aidé, donnez-lui un peu d'XP ! Cliquez le bouton XP en bas à droite de ce message.
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✔ Please don't forget to resolve your question if this helps as it could help others & Click XP if someone helped!

***Please note...I do not work for EA/Origin/Pogo
Questions belong in the forums. I don't answer questions via PM
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Posts: 2
Registered: ‎05-23-2013

Re: Origin account

are u going to fix the origin app