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Keeper
fataloneday
Posts: 1
Registered: ‎08-05-2012
Accepted Solution

Red Alert 3 - Serial number is invalid.

Hello,

I just bought a retail box Red Alert 3. Simply i can't go online. When i try to connect, it says "Serial number is invalid.". I want to fix this problem asap. I searched internet and see, there are lots of threads about this issue but all of them about steam. How can i fix this infamy...

kl4ndri
Posts: 658
XP: 247
Solutions: 150
Registered: ‎08-03-2012

Re: Red Alert 3 - Serial number is invalid.

Contact EA customer support. We can't help you with serial code issues from here.

Keeper
taurus5713
Posts: 1
Registered: ‎10-15-2012

Re: Red Alert 3 - Serial number is invalid.

What did you do to solve this problem? Because I have the same problem...

kl4ndri
Posts: 658
XP: 247
Solutions: 150
Registered: ‎08-03-2012

Re: Red Alert 3 - Serial number is invalid.

Try this:

 

 

  1. Open your Registry Editor - You can do this simply by pressing the start button, type "regedit" and press enter
  2. Navigate through NKEY_LOCAL_MACHINE / SOFTWARE / Wow6432Node / Electronic Arts / Electronic Arts
  3. There should be a Red Alert 3 folder in there with a subfolder called ergc - Go into that folder - Attention, there also is a red alert 3 folder under just once Electronic Arts instead of Electronic Arts / Electronic Arts. This folder will not have a subfolder!
  4. The ergc folder should contain a (Default) value of the type REG_SZ with the DATA of your serial key without any - between the blocks
  5. If that's not the case, right click, new / string value, enter as name (Default) and as data your serial code without any - or space.
Keeper
sjonniedesjaak
Posts: 1
Registered: ‎10-21-2012

Re: Red Alert 3 - Serial number is invalid.

My serial is there in the file, but still it won't work....

Keeper
nmouton2
Posts: 1
Registered: ‎12-16-2012

Re: Red Alert 3 - Serial number is invalid.

Hi

 

I did exactly ass you said but still the same isseu.

 

PLZ HELP!!!!

 

:smileyhappy:

 

 

nardus@gencotech.co.za

EA_Francois
Posts: 5,728
Solutions: 1,602
Registered: ‎07-30-2012

Re: Red Alert 3 - Serial number is invalid.

Please contact a game advisor.

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Keeper
zoomer2
Posts: 2
Registered: ‎12-19-2012

Re: Red Alert 3 - Serial number is invalid.

My serial is OK also in system register but I have still same problem! Another solution? I WANT TO PLAY ONLINE! Please solve the problem.

Keeper
janiaw007
Posts: 1
Registered: ‎07-25-2013

Re: Red Alert 3 - Serial number is invalid.

Hi

 

Thanks for your reply.

 

Yes it is Red Alert 3.

 

I have gone into the registry and located the folder. 

 

Under the Red Alert 3 folder i do not have a subfolder called ERGC, however under Red Alert 3 - Uprising I do have the ERGC folder with the default REG_SZ

 

When you download from origin, it downloads Red Alert 3 and uprising together.  Should i try and put my product code for Red Alert 3 in the ERGC folder under Red Alert 3 - Uprising.

 

Thanks

 

 

----------------

Try this i tried in work !

Keeper
battlegorge
Posts: 1
Registered: ‎07-28-2013

Re: Red Alert 3 - Serial number is invalid.

I'm having the same issue.

 

I have contacted support, and was not able to get a fix from them.

 

Has anyone with the same issue gotten a fix that allowed them to play online?