We would like to give you a quick update on where to go when looking for help with Tiberium Alliances:
Account & Billing
This side of the game is completely handled by EA via our Origin service. Full support to any of your questions is available in the following two threads:
Game & Connection Issues
This side of the game is handled completely by Envision Entertainment; they develop, support and conduct Live Operations for Tiberium alliances. You can contact them via the official website, and forums:
Join the discussion on the shiny new Origin Community forums!
Here's how to check server status for Xbox LIVE, PlayStation™Network, and PC on our help site.
Try these steps first to clear up any problems you may have when connecting to an EA game.
We'll make sure it's you by sending you a code for your trusted devices.