We would like to give you a quick update on where to go when looking for help with Tiberium Alliances:
Account & Billing
This side of the game is completely handled by EA via our Origin service. Full support to any of your questions is available in the following two threads:
Game & Connection Issues
This side of the game is handled completely by Envision Entertainment; they develop, support and conduct Live Operations for Tiberium alliances. You can contact them via the official website, and forums:
Join the discussion on the shiny new Origin Community forums!
Here's how to check server status for Xbox LIVE, PlayStation™Network, and PC on our help site.
Try these steps first to clear up any problems you may have when connecting to an EA game.