Refund

[YourOwnDumbAss]

I've been waiting for a refund for almost a week now and all "Support" options lead me into a roundabout to nowhere and I am about to contact My credit card company to have them do a chargeback to expedite this very low cost refund.  

[Nyerguds]

@YourOwnDumbAss

This is a mostly volunteer-driven forum; most of the people who lend a hand around here (like me) aren't actually EA employees. For issues like this, I suggest you contact EA tech support through help.ea.com and get a chat session with a live representative. They can actually look into your account details to solve such things.

[YourOwnDumbAss]

I have been using all the support options possible for a week now and do it daily....nothing is happening and zero refund plus zero contact from any EA Support Staff. 

[Nyerguds]

@YourOwnDumbAss

As I said, though... little I can do; I'm just a volunteer who hangs out here because he knows the older games' internals pretty well 

[EA_David]

@YourOwnDumbAss Hi, how are you prevented from contacting support? 

Can you try swapping to a different browser/device? Sometimes local settings/blockers can prevent a contact from going through. From my testing the live contacts should be working fine, and once you're talking to support they can hopefully get everything sorted swiftly.

http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/m-p/5650100#U5650100

[YourOwnDumbAss]

I've used 4 different browsers, 4 different computers, 1 smartphone, and support options like chat do not work and all that happens is that chat never gets connected. 

[EA_David]

Can you try swapping to a different account? With your testing it sounds like the issue may be account-related, if it's failing from so many vectors.