Origin won't download Command and Conquer: Red Alert 2

[Gelaiqq]

Hey EA,

I bought  Command and Conquer: Red Alert 2 while it was "On the house", succesfully installed it and played it a while.
Now, when I want to play it again, it says I can't due to a missing CD-key. I got the confirmation e-mail, but it does not list any CD-key at all.

Is it possible just to get EA to tell Origin that I have the game and should be able to play?

[EA_David · Accepted solution]

@Gelaiqq Thank you for the post, such missing content is usually due to an account mixup, when folks have 2 or more Origin accounts. If they're logged into the wrong one when they try to launch from a desktop shortcut they'll be prompted for a key. Launching from within Origin will let folks get around this/see if they have the game on their account. 

However looking into this I see you have the game, added recently. Does it work now? If things are running fine now then the issue is rendered moot. 

Thanks again. 

[EA_David · Accepted solution]

@Gelaiqq Thank you for the post, such missing content is usually due to an account mixup, when folks have 2 or more Origin accounts. If they're logged into the wrong one when they try to launch from a desktop shortcut they'll be prompted for a key. Launching from within Origin will let folks get around this/see if they have the game on their account. 

However looking into this I see you have the game, added recently. Does it work now? If things are running fine now then the issue is rendered moot. 

Thanks again. 

[RazielFallen1]

I have just recently had this issue when trying to get it to run for nostalgia. I've had the game since the Command And Conquer Collection came out some years ago now. Can someone please reach out and assist with this and the expansion please?

Thank you.

[Nyerguds]

@RazielFallen1 

This thread is more than 4 years old. You really shouldn't recycle it for a tangentially related problem.

What's the precise problem, though? Does it not show up? Does it not download? Do make sure to check under hidden items in case it accidentally ended up in there.

Also note, while EA tech support people do look at this place, it is a mostly volunteer-driven forum; most of the people who lend a hand around here (like me) aren't actually EA employees. If the game indeed can't be found in your account, while you're sure you bought it, I suggest you contact an Advisor via EA Help and get a live chat session. 

(You'll need to click through a bit to get to the actual contact stuff though. When it starts giving Answer HQ thread suggestions, just scroll all the way down to go on.)

[RazielFallen1]

Well thanks, but it looks like someone support side read this and squared it away.

Cheers.