August 2017
Hi
I recently purchased the Command and Conquer Ultimate Collection to play the game of my Childhood Command and Conquer Generals but whenever I got to launch the game I get and Error that pops up saying "You have encountered a serious error. Serious errors can be caused by many things including viruses, overheated hardware and hardware that does not meet the minimum specifications for the game. Please visit the forums at www.generals.ea.com for suggested courses of action or consult your manual for technical support contact information"
I have spent the past 3 hours looking for an answer for why it won't launch.
If anyone can help that would be great! Thanks!
Solved! Go to Solution.
March 2020
if you have it on origin you need to do the following steps:
1- open file explorer go to your origin games folder
2- go to c&c zero hour ( if you have the same problem at c&c generals do the same thing) ////// for example: local disk(d/origin/command and conquer zero hour
3- delete this file name (dbghelp.dll)
4- then start the game
--------------------------------------------------------------------------------------------------------------
hope it works
August 2017 - last edited August 2017
Generals and Zero Hour are very vague with errors, as this message appears for a number of different things. My guess is that you don't have DirectX 9.0c installed on your computer, so you'll have to do so manually (don't worry, it won't conflict with DirectX 10 or newer).
August 2017 - last edited August 2017
It if keeps happening after installing DirectX 9 as Plokite described, try simply reinstalling the game; it might just fix it.
Deleting it may be optional, but mentioning it isn't y'know; a lot of people don't realize they can safely remove the folder, and that the installed DirectX no longer needs anything from there. That's why I make sure to always mention that
August 2017
@plokite95 Thank you so much for taking the time and replying to my post.
I have done every step you said, but unfortunately it did not work. Do you have any other idea what I can do?
Thank you so much!
August 2017
@Nyerguds Thank you for your input. I really appreciate it!
Unfortunately I have done all the steps that Plokite has said, it did not solve the issue. I have also restarted the same and re-installed it, also it keeps on giving me the same problem.
So, would you recommend me to do something else? Thank you so much in advance!
August 2017
Run the game as administrator. If that fails, manually create Options.ini that the game requires by these instructions: http://forums.cncnz.com/topic/12319-how-to-play-generals-zero-hour-in-windows-7-x64/
October 2019
November 2019
well done . thank you
March 2020
if you have it on origin you need to do the following steps:
1- open file explorer go to your origin games folder
2- go to c&c zero hour ( if you have the same problem at c&c generals do the same thing) ////// for example: local disk(d/origin/command and conquer zero hour
3- delete this file name (dbghelp.dll)
4- then start the game
--------------------------------------------------------------------------------------------------------------
hope it works
March 2020