Swgoh jyn pack

[Jswaggs11]

So I sent an email in December regarding the swgoh jyn pack that I purchased before the tournament and got very upsetting feedback basically kindly telling me you won't do anything. If I would've bought the pack after the tourney I would've had a 5* jyn by now. I saw on the forums that some person did the same thing I did and they received shards. Pretty ridiculous, especially after I spent a good amount of money on this game.