Stuck at loading cantina

[SpiderWyv3rn]

My game keeps saying connection lost at the loading cantina screen. SpiderWyvr3n is my user id note 7 is my device

[EA_Kristi · Accepted solution]

Hello all,

Online gameplay for Star Wars: Galaxy of Heroes is not working the way it should.

We’re sorry about this. While we’re working on it we’ll keep you updated.

Thank you for your patience!

Source: https://help.ea.com/en-us/help/alert-message/game-connection-problems/

EDIT: This issue should now be resolved! Apologies for any inconvenience caused. 

[cretaceous51]

I have been stuck at the loading cantina screen on my Samsung Tab 4 since the server reset on Wed. (6/29) at around 5:30 pm PST. I've tried:

1. reinstalling SWGOH
2. wiping cache on SWGOH, google play games, google play services
3. reinstalling updates for google play games, google play services
4. Factory reset and reinstall

I have rebooted my pad after each of these attempts. I have been able to login from Bluestacks on my computer to access my account and do some daily collections.

[EA_Nils]

@cretaceous51 Hi,

Please post your details in this thread here, which also has the current troubleshooting steps available as posted by the Dev Team: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/19311/google-play-login-issue-possible-wo...

Cheers,

Nils

[Rehkin]

Everytime i try to log in i get a message that says my acount is either logged in on another device or i haven't logged in within 24 hours. I have 2 accounts that i log into with the same device and they both say the same thing. I've been playing for a few months and this is the first time I've seen this message.

[Hustle_Hendrix]

I can't log in, it says that it's been 24 hrs or in logged in through another device. And won't even start up

[CitrusViking]

I'm having the same issue. I've tried multiple devices, relogged into Google Play, cleared cache, toggled between wifi and mobile data, and reinstalled the game to no avail.

What device are you playing on? I wonder if it's affecting Android and Apple devices, or just one.


EDIT: Looks like it's a known problem on both systems and is being worked on by the SWGOH team!

[TwenzyKrunk]

Same issue here. First time.

[CraigBruce68]

I have the same problem and getting the same messages.

[tristankirwin]

Me too but now got a message they are working on the servers

[GINTARO77]

Can't log in the game lost arena today