December 2016 - last edited December 2016
@CG_Kozispoon @EA_Jesse
-I am posting in this section of the Forum because I have received no help with resolving this issue and I cannot progress in the game without resolution. on December 11, I completed the Capital Ship Upgrades Grand Moff Tarkin Challenge Tier III. I collected my rewards and went into the Ships Inventory to upgrade Executrix. I tapped Executrix and then the Upgrade button and received the message "Upgrade Failed". I check and had my Blueprints and enough Credits to Upgrade, so I tried to Upgrade again and received the same message. I exited the game and opened it up again. Went back in to Executrix and there were no Blueprints and the ship wasn't upgraded. I went into the Challenge to see if I just had to redo it, but there is a Green Check-mark and it won't let me redo it.
I contacted Technical Support and have opened 3 cases about this (they told me not to resume a case, but to start a new one) because no one gets back to me in the 72 hours they asked me to wait AND no one sends an email about the progress.
I cannot progress to the Challenge to get the much needed Zeta Materials without getting this fixed. I am falling behind in a game that is challenging. Please help me or direct this to someone who will actually help me with it. I have tried phone calls (and waited on hold over 14 minutes 3 different times before receiving an email from Support saying they had Technical issues with the phone call. I have waited for an online Chat to begin for over an hour with it never starting even though it says the wait time is under 5 minutes.
I have included the screenshots showing the completed challenge and the ship with no blueprints. My Ally Code is 197-361-521. I do not want anything free or as compensation - I just want the blueprints I earned or be able to play the challenge again and get the blueprints.
Thanking you in advance for your help.
February 2017
April 2017
I'm currently working a Help Ticket with EA on his exact issue. No one at Help seems to understand my issue.
As a long time player, since nearly the beginning, you can imagine I have a lot riding on them fixing this issue.
We can not start farming Zeta, falling farther behind in game play.
Please reply to this if anyone has had EA fix this.
Please Help!
DireWolf
April 2017
April 2017
December 2017
who did you talk to? I have tried twice and both times they only give me 300 crystals, but the ship shards are much needed and I am well beyond the requirements to achieve this reward.
December 2017
It took about a month of talking with Technical Support, but they finally delivered the shards to my inbox.