Energy bug, can't use Multi Sim

[Dndman1]

A have a bug where when I have 50 or less energy, cantina also, it thinks I have zero, and wants me to buy energy. I can't even use Multi Sim on daily challenges, because the buy energy window pops up, which is odd because challenges have nothing to do with energy. I can do single battles the "hard" way, but I can't sim anything. So I think the bug is on the Sim buttons.

[EA_David]

@Dndman1 Thanks for the post, that's quite odd. Can you try a restart of your device and see if anything changes?

[Jaxsom]

I am having the same issues. Light/dark side battles, challenges and space battles. I have well over 144+ energy for each and it's saying I have none and wants me to buy more.

[EA_David]

@Jaxsom Thanks for the post. Can I check if you restarted your device and if anything changed afterwards? Did the issue persists the next day/are you still seeing it?

[Jaxsom]

I have restarted my device and the problem persisted. Only thing I have been able to do is manually fight battles. I did notice that somehow I had lost over 300 sim tickets. But I am able to acquire more through manually completing the daily missions.

[EA_David]

@Jaxsom Thank you. From the description it sounds like you have an odd account issue. Unfortunately I don't have a way to take any account action on my end, so I think reaching out to support is the way forward: https://help.ea.com/en-us/help/star-wars/star-wars-galaxy-heroes/how-to-contact-support-for-star-war...

Hopefully they can assist/escalate this for further investigation.