Can't login anymore (Facebook)

[RUBINSKE]

Hello,

I connected my account (android) with Facebook.
My phone was broken, and I had to get it fixed. The phone was reset and all data was lost.
I downloaded Heroes again, but the Facebook button (to connect) was lost. So I cant get back to my old account!

[EA_Andy · Accepted solution]

@RUBINSKE - The Facebook login was only for adding friends though - https://help.ea.com/en-sg/help/star-wars/star-wars-galaxy-heroes/send-ally-invites-with-facebook-con...

If the account wasn't connected to Google Play originally then the data wouldn't have been saved and so if it was deleted off the phone it will have been lost unfortunately.

- Andy -

[EA_Andy]

Hi @RUBINSKE

What age did you enter when installing the app?

- Andy -

[RUBINSKE]

Hello Andy,

I gave in the age of 18.

[EA_Andy]

@RUBINSKE - That should be okay although it depends on your location.

Could you reinstall the app again just to see if you get the Facebook login button?

- Andy -

[RUBINSKE]

@EA_Andy

I've already reinstalled the app serveral times.
Also, I'm from The Netherlands where 18 is the age where you het acces to everything (casino, voting, alcohol)

[EA_Andy]

@RUBINSKE - It looks as though Facebook is only used to connect with other players and get their ally codes.

To keep the progress on an account you would needed to have logged in with Game Center or Google Play (source).

- Andy -

[RUBINSKE]

I've always been connected trough Facebook... I still have my FB ID and game ID, can you maybe connect to my Google Play?

[EA_Andy · Accepted solution]

@RUBINSKE - The Facebook login was only for adding friends though - https://help.ea.com/en-sg/help/star-wars/star-wars-galaxy-heroes/send-ally-invites-with-facebook-con...

If the account wasn't connected to Google Play originally then the data wouldn't have been saved and so if it was deleted off the phone it will have been lost unfortunately.

- Andy -