Ally Point bronzium rewards not in character or items screen.

[LethalRed]

I just unlocked a large number of Bronzium cards using ally points.  During this process, I received 4 heroes and many items.  However, after viewing my characters screen, none of the heroes or items are available to me. However, my 20,000 ally points are gone. 

I need some assistancelooking into this issue please.

[EA_Andy]

Hi @LethalRed

Which characters were they? It's possible that it was shards towards the character rather than unlocking the whole character so if you double check the characters in question you may notice they now have more shards towards their unlock.

- Andy -