How am I charged for something I purchase within the game (In-App Commerce / micro transaction)?
- Apple App Store: You are billed/charged the same way for any other purchase on your iPhone/iPod; through your iTunes account. If you have any billing disputes or questions, please contact Apple.
- Google Play: You are billed/charged for your in-app purchases through your Google account. If you have any problems making your purchase, please contact Google Play support.
- Amazon App Store: You are billed/charged for your in-app purchases through your Amazon account. If you have any problems making your purchase, please contact Amazon support.
If you need assistance with a completed purchase, please contact our Customer Service team (or “a Game Advisor”) by logging into http://help.ea.com/contact-us.
When contacting us, please include the following information:
Picture to help you understand better, https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center
- The issue that you are having
- The application that you are having an issue with
- The device that you are using
- A description of your issue
- Your full iTunes/Google/Amazon/EA purchase number
- The email associated with your iTunes/Google/Amazon account
- The game or item that was purchased
- When the purchase took place
- The cost of the purchase
https://help.ea.com/article/the-simpsons-tapped-out-faq
Hope this helps
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***Please note...I do not work for EA/Origin. Questions belong in the forums,Solution is like medicine,same medicine/solution may not work on same problem.I'm helping you because I'm also victim of EA for releasing their half baked products to us,gamers.
I don't answer questions via PM. AHQ is "Player-to-Player" technical self-help forum
