Re: Game chrashing

by EA_Billie
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Original Post

Game chrashing

★★★ Newbie

I'm trying to enter the game but it keeps chrashing . Any help?

Message 1 of 4 (437 Views)

Re: Game chrashing

Community Manager (retired)

Hello @Dogedan78 Sorry for the delay of this reply. Did you manage to solve the issue ?

 

If the issue persist, can I ask you to join a copy of your dxdiag to your reply so I can have a better understanding of your display?

 

You can also try the following troubleshooting steps: 

 

Remove your Origin program cache:

  1. Select Computer from the Start menu.
  2. Select the C: drive.
  3. Select the ProgramData folder.
    • If this folder doesn’t appear, press Alt, select Tools > Folder Options > View, then check Show hidden files, folders, and drives.
  4. Right-click the Origin folder and select Delete.

Repair the game:

  1. Select My Game Library in Origin.
  2. Right-click on the game tile.
  3. Select Repair Game.

Please keep me updated on your progress. Standard smile

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Message 2 of 4 (416 Views)

Re: Game chrashing

@EA_Billie Thanks for helping out here.

Message 3 of 4 (411 Views)

Re: Game chrashing

Community Manager (retired)

@pandareno1999 You're welcome. :D See you around!

* Je ne réponds pas aux messages privés *

Answer HQ est avant tout un forum dédié à l'entraide entre joueurs.
Vous avez trouvé la solution à votre problème ? Donnez de l'XP en cliquant sur les boutons "XP" et "Accepter comme solution".

Message 4 of 4 (401 Views)