Freezing at "Stocking the Sticker Shop"

[YewWOTmate]

Yep same account

[Vitriolicism]

I'm having the same issue as the OP. My computer is running Windows 10 Pro x64 with 8 GB of RAM. My processor is an Intel Pentium G3258 oc'd to 4.6 GHz. (Issue happens regardless of processor being overclocked or not.) My graphics card is an nVidia GeForce GTX 750Ti.

DxDiag file attached.

Ran speedtest and got 93.59 Mbps down/12.12 Mbps up.

[EA_Jenni]

Thanks everyone, We will let you know if we need more info

[EA_Jenni · Accepted solution]

Ok so what we have found so far is when people have this issue it is due to not having a quad core cpu.  We are investigating the issue further, but in the meantime please ensure you have a PC with min spec or above 

MINIMUM
OS: Windows 7 64-bit/ Windows 8.1 64-bit/ Windows 10 64-bit
CPU: 3.20 GHz Intel i5 650/ 2.5 GHz AMD Phenom X4 9850
RAM: At least 4GB for Windows 7/ Windows 8.1/ Windows 10
Hard Drive: 20 GB
Video: NVIDIA GeForce GT 640/ AMD Radeon HD 5750
DirectX: 11
Input: Keyboard and Mouse, Analogue Controller
Online Connection Requirements: 192 KBPS or faster internet connection

RECOMMENDED
OS: 64-bit Windows 10 or later
CPU: Intel i5 6600 or equivalent
RAM: At least 16GB RAM
Hard Drive: 40 GB
Video: NVIDIA GeForce GTX 970 4GB / AMD Radeon R9 290 4GB
DirectX: 11.1 Compatible video card or equivalent
Input: Keyboard and Mouse, Analogue Controller
Online Connection Requirements: 512 KBPS or faster internet connection

[EnglishTeaGent]

I'm also facing the same issue here, so I'm thankful it's not just me. 

Pray tell, does Popcap/EA intend to do patch this in the incredibly near future? Please say yes. Because for the most part, other than a few drops in frame rate every now and then, this game does run pretty good for me.

It'd be rather silly that despite being able to run this game quite well (my graphics card is a Nivida GTX 960), we can't open a simple shop to buy stickers for consumables/abilities/all that jazz. 

[EA_Jenni]

Like I said, we are investigating it but most of the people with the problem dont have min spec and quad core cpu as I posted above.  Ill update if I hear more

[EnglishTeaGent]

Sounds good! Sorry if I came off a bit strong there. I'm just really finding myself enjoying this game (I never did play the first one), so just wanna be able to enjoy the full experience. Again, my apologies -- especially since the game did just launch yesterday and the like, so things are always bound to be found here and there. 

[jamari16]

The minimum spec asks for an i5 dualcore with 3.2 Ghz and 3.46 GHz Turbo Boost.

My Core2Duo runs at 4 Ghz stable and the only thing that the i5 650 has that my e8400 doesn't is the hyperthreading with 4 virtual threads.

So that's the only thing I could spot as a difference to the min spec PVZ GW2 needs.

Maybe that's the problem (the missing hyperthreading)?

Please fix this! Can't be that bad - after all it's just a sticker shop?!

[CanOfPandas]

An E8400 (my old processor!) is 2 cores, not 4. 

Source: http://ark.intel.com/products/33910/Intel-Core2-Duo-Processor-E8400-6M-Cache-3_00-GHz-1333-MHz-FSB

i5 is quad core, and i7 is quad with + 4 more cores with hyperthreading.

Bottom line is sorry, you don't meet the requirements.

[jamari16]

The i5 is not a real quad core. It has only 2 physical cores