Unreceived Rewards

[oilersuperfan]

Product: NHL 17
Platform:Microsoft XBOX One
Summarize your bug I didn't receive my TOTY Taresenko and I'm signed up for EA rewards and have been for a long time before this was given away
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? by reimbursing everyone who should have received one and didn't
What happens when the bug occurs? I don't get my card
What do you expect to see? I want the card that I didn't get

‌

I didn't say something earlier because I just found this program

[EA_Barry · Accepted solution]

@oilersuperfan

If you should have the Tarasenko HUT TOTY item and do not, please contact an Advisor for assistance.

We will then verify if you should have the item and can grant it if you meet the requirements.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

Thanks.

[EA_Barry · Accepted solution]

@oilersuperfan

If you should have the Tarasenko HUT TOTY item and do not, please contact an Advisor for assistance.

We will then verify if you should have the item and can grant it if you meet the requirements.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

Thanks.

[Bengosse15]

I was supposed to have a 99 getzlaf from my play to give pack but it only gave me the expansion

[oilersuperfan]

what topic do I put it under report a bug, missing content or something else?

[oilersuperfan]

I had the same thing happen just with ryan miller not getzlaf

[EA_Barry]

@oilersuperfan

I would report it as missing content, you could also report it again, separately, as a bug.

[proboogie]

Product: NHL 17
Platform:Sony Playstation 4
Summarize your bug I didn't receive any rewards from playing 3 games in Competitive seasons 4th round. It was 4th round of Competitive seasons 7.
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? If it happens to you.
What happens when the bug occurs? I don't receive rewards.
What do you expect to see? The rewards.

‌

Can you help with this issue?