LvL Fan Favorites Achievements Error

[RLeonB7]

Product: NBA Live Mobile
Platform:Android Phone
Summarize your bug My league already got the achievment to get Bo Outlaw as the reward. But we didn't get the reward. Later achievements aren't giving the rewards also. Please help. Thanks.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Check the LvL Fan Favorites reward process
What happens when the bug occurs? We didn't get the reward
What do you expect to see? We expect to get the reward and play happily.

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Thank you

[11787803]

Same this problem.