HUT BIN Error b7dd78af2e5cf670-0000000000009999-c2709ecfb14b7b4f

[vandenkicker]

Product: NHL 18
Platform:Sony Playstation 4
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to buy something on the auction house.
What happens when the bug occurs? I get the error code, press ok, and get booted out of HUT and back to the main menu.
What do you expect to see? The item I purchased going to my collection.
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here HUT
What time did you see the bug? (HH:MM AM/PM) 1:00 a.m.
What is your time zone? PNT (MST) - GMT - 7:00
What is your gamertag/PSN ID? lazerbird4eva
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

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I can't buy anything in the auction house, it shows the error code b7dd78af2e5cf670-0000000000009999-c2709ecfb14b7b4f and boots me to the main screen.

[outofcrepes · Accepted solution]

Hello all,

I had been encountering this issue for a few weeks and decided to contact ea support (https://help.ea.com/en/contact-us/?product=nhl-18), choose your platform and then technical support (you can either request to be called back, call them or chat with a representative). I opted for the latter option and the representative handed my case in circa 15mn and I can apparently use the "buy it now" feature again (tried a small 3.5k item I could not buy before contacting them).

The only issue is we need to contact them each time it occurs so not that groovy but still, there is a way to fix that issue.

[Genertheir]

So i try to buy random player at auction house then there comes this message saying some bullsh** failed to download information try again and then there is error code and some letters and numbers

[BeloglazovOleg]

Hello. I can't buy something in market in HUT NHL18. When i try buy something .... error and kick out from mode on main screen game. HUT UNplayable at this moment.

[ssamsung15]

I can't buy any player or something. When I tried to click "buy now" my game crashed.

[meke92]

Did you get it fixed? I've read that it's coins stuck somewhere so EA has to clear them.
However the support never answers so I don't know how i'm gonna get it solved.

[Vitalexyj]

Привет 

Как у тебя с игрой?

У меня такая же проблема ты узнал причину ошибки 

Ответь если время будет.

Удачи Лёха

[BeloglazovOleg]

Да решил. Позвонил в поддержку, help.ea.com/ru/ , на сайте можно заказать обратный звонок с 12 00 по 20 00 по Москве. Объяснил ситуацию девушку оператору и попросил "Проверьте мою учётную запись". Она попросила подождать, сама обратилась в технический отдел. Они в ходе телефонного звонка проверили мою учётную запись. Как они пояснили они внесли изменения в мою учётную запись , а именно когда я покупал один из предметов на рынке сделка прошла НЕ корректно и зависла. ЕА сняли эту покупку и я сразу в ходе телефонного звонка смог уже покупать

[EA_Barry]

@Vitalexyj@BeloglazovOleg

Please only post in English here, thanks

AHQ RU : http://answers.ea.com/t5/Answer-HQ-Russkiy-forum/ct-p/Answer-HQ-Russian?profile.language=ru

@vandenkicker@meke92@ssamsung15

Here is an online translation of @BeloglazovOleg previous post:

Yes, I decided. I called in support, help.ea.com/ru/, on the site you can order a call back from 12 00 to 20 00 in Moscow. The girl explained the situation to the operator and asked "Check my account". She asked to wait, she herself turned to the technical department. They checked my account during a phone call. As they explained they made changes to my account, namely when I was buying one of the items on the market the transaction was NOT correct and hung. EA withdrew this purchase and I immediately during the phone call could already buy

[Cope_a_tar]

I'm playing on Xbox one. I have the same issue. Stupid error code keeps popping up for days now and I get kicked to games main menu. This is very annoying for us players that enjoy purchasing players. Fix it or give me a refund on this game and remove from my games. If I can't buy players what's the point of this game for me I only play on hut.

[Cope_a_tar]

Is anyone at EA going to fix this problem. I am obviously not the only one having this problem. Seems to only be with purchases under approx. 2000 coins buy now. I can bid but cannot buy now. Pretty ridiculous [Comment Removed - Admin.] I've had this issue for weeks now. Thanks for nothing.