Gameface keeps loading at step 4

[Kerber76]

Yeah, can't believe no one from EA is responding... so unprofessional!!!

[LeoHdez86]

Hi, I already done this,a nd works well, but now in the step 4 mi image appear in the top left corner to much tiny and I cant fit it to the markers, what should I do???

[LeoHdez86]

I want to show you what is the result of... it is incredible that game face works well 3 years ago and now is just a piece of *

[EA_Barry]

Until this is resolved, skipping the adjustments at stage 3 of 5 (do flip horizontally or vertically if required) and then continuing with the process may allow your Game Face to be completed.

[stoofmeister]

I'm trying that (despite it being near impossible) 

It keeps on loading past faces. 

[EA_Barry]

@stoofmeister

If you are seeing a previous game face, it is likely your EA account is linked to another gaming persona. Please make contact with an EA Game Advisor for help with that. Click the following link to get started: https://help.ea.com/en/contact-us/#

[curtis4kirsty]

I finally arrived here after having the exact same issue. I am shocked to see this has been going on for so long, and no one from EA is doing anything about it. The solution suggested is almost sarcastic.

[tsaichinchue]

Currently I'm using macbook with latest sierra osx. I tried every method I can to upload gameface, including switching browser, resize image, I even ran parallels to upload through windows, but it still and always failed at the next part of step 5, showing "there was an error uploading your photos and generating your game face".

How do I fixed this? It's been a month I failed to upload and create gameface. Is there a bug in the gameface system or it's my own problem?

[FrenchKrokopp]

Moi aussi bloqué a l'etape 3!
Chargement photo impossible pour reglé le format du visage et du profil.
Mais que font les programmeurs d'EA!??
Ils sont au ski pour les vacances de noël!??

[djeverlhast]

Its been a month, and still nothing EA?