Game not loading

[FierceRevan]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone7
OS Version 10
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Cannot get past loading screen in app. Tried reinstalling, tried wifi, still won't work. I missed arena payouts and energy refreshes. Started at 7pm EST
Steps: How can we find the bug ourselves? Unsure
Connection Type Mobile
Please select your region North America
Country USA

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Tried everything I know of and no luck. Unable to get top rewards from arenas because unable to get into the game, as well as unable to claim energy refresh

[ADIOFR3AK]

Yeah same issue here. I started my raid run, completed it solo for around 9.8 million, it showed me my damage, then said client must restart, since then the game will not load

[Saetet1]

Stuck on loading Cantina screen. Not a connection issue, can connect to everything else.

[Vrodaire]

Seeing the same issue on my iPad

[EA_Grasshopper]

@FierceRevan have you tried restarting your device? Let me know if you are still facing issues.

[TristonJedi]

I have the same issues, tried everything. Not my connection, my other profile on Android is working fine

[moogcz]

I have the same problem on my iPad. I tried to restart the iPad, but it did not help.

[SnokeTrooper]

Same here and I restarted

[h00kster]

I’m also experiencing this. Restarted phone several times and it’s not a internet issue since everything else on phone works. Stuck at loading cantina. Game Center will login though

[SnokeTrooper]

I have turned my phone off twice and nothing has changed. I have not been able to get on all day. Please please please fix it