Error - Heirloom screen

[mindpilgrim]

I always get stuck in this creem (pic). The button out doesn't work, it doesn't scroll and the only way out is closing and reopening the app.

[EA_Mai]

Hi @mindpilgrim,

Thanks for the report. I know you are playing in a 5th gen iPad. Could you also share with us your player ID? Here is explained how to get this number: http://answers.ea.com/t5/Game-Information/Guide-How-to-find-your-player-ID-in-The-Sims-Mobile/td-p/6...

-Mai

[mindpilgrim]

Here you go: 1002839044163

[EA_Mai]

Thanks @mindpilgrim!

[EA_Mai]

Hi @mindpilgrim,

Installing today's update should avoid your heirloom screen to get stuck any more.

Please, update your game and let us know if you are still experiencing this issue.

Thank you!

-Mai