October 2017
That is an insult to us! I can not believe that they are not going to fix this issue. They've called us all liars at this point. Even with proof this is their fault. I can not believe EA has taken this road. Disgusting!
October 2017
I have actually been granted a conversation on the telephone with an EA Specialist. They are calling me soon, and I will definitely voice all of our concerns. The advisor I spoke with earlier told me that they cannot fix every issue that people complain about in this game. The advisor said that although this problem might seem important to us, there are bigger concerns on their end regarding security and hacking. I mentioned to the advisor that this should be a bigger priority to them because this determines whether or not I plan on ever investing in an EA title in the future. This should also be important to them simply because we completed these sets with the belief that we would be receiving the card of our choice. When I make mistakes in the game like quick-selling a card on accident, or posting a card on the auction house for too low on accident, I have to take responsibility for that. Please do not hesitate to voice to EA Help advisors that you would also like to speak to a specialist for the reasons I just mentioned. The advisor also said to take to Twitter and Facebook about our viewpoint. This is yet to be a resolved matter.
October 2017 - last edited October 2017
Yeah, I was told the same thing basically. that this is not a big enough issue for them to help us. and that we need to deal with the card we "picked". What terrible customer service, historically this has not been my experience, but when a bug causes issue, and doesn't get resolved, that makes me re-think where ill spend my money.
October 2017
Hey @TankG00dman, @hasoan04, @JJSefton123, @SSbrotherhood & @rhinorrhea,
I apologize for your experience in this instance & the delay in this response. I've utilized information you've posted there to send this up to our dedicated teams.
I will keep you in the loop for any updates on this and get back to you as soon as possible.
Thanks,
EA_Roger.
October 2017
Same, happened to me with Blanket Coverage with Davis and got R&R X2 instead. Second time with Lotulelei with Blanket Coverage X2 and instead got Physical Front X2, neither of which I need.
October 2017
I will not put any money into this game anymore because I can not get those 14 trophies back to fix the issue. Just wrong.
November 2017 - last edited November 2017
Hey,
I sincerely apologize for the delayed response on this, our teams have gotten to the bottom of this and were able to incorporate a fix in the latest title update. If you are still running into this please get back to us.
Thank you again for the shared details and reporting this issue to us
EA_Roger.
November 2017
November 2017
November 2017
Joe Haden is fantastic at blocking Field goals for the latest Gauntlet Expansion. Due to this I'd like to start him to max out my Blanket Coverage chemistry. Would you please, dear God, make EA send me the card that I chose!