Re: Cant find game settings fifa 18 demo

by EA_David
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Re: Cant find game settings fifa 18 demo

[ Edited ]
Community Manager

Thank you for the updates. Can you try restarting with a Clean Boot and see if the issue persists?

If it does can you post your dxdiag details?

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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Message 11 of 24 (783 Views)

Re: Cant find game settings fifa 18 demo

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i dont know.

Is the demo limited?

And also pls dont reset fifa mobile

Message 12 of 24 (775 Views)

Re: Cant find game settings fifa 18 demo

[ Edited ]
Community Manager

@gehaktbalsausjeSorry I'll rephrase. If you can post your dxdiag details it may help with figuring out what's happening here. 


The demo isn't limited in time or anything, you should be able to play as much as you want. 


I'd also like to ask you to run the Origin Errror Reporter.


Take the steps here and post the report number, and we can pass on the example to the studio.

 

https://help.ea.com/en-us/help/origin/origin/how-to-use-origin-error-reporting/

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Re: Cant find game settings fifa 18 demo

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0ca56967900317b8

Message 14 of 24 (736 Views)

Re: Cant find game settings fifa 18 demo

Community Manager

@gehaktbalsausje Thank you. There was a change rolled out on Origin, can you get to the Settings menu now?

 

 

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Re: Cant find game settings fifa 18 demo

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do you mean the launcher

Message 16 of 24 (715 Views)

Re: Cant find game settings fifa 18 demo

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Yes, does the launcher appear? If it does and it crashes when you try to start up your dxdiag details should help with finding the issue. 

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Re: Cant find game settings fifa 18 demo

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it still doesnt show up

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Re: Cant find game settings fifa 18 demo

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-----
Card name: AMD Radeon R7 200 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6658)

Message 19 of 24 (688 Views)

Re: Cant find game settings fifa 18 demo

Community Manager

@gehaktbalsausje The fuller dxdiag contains more information and can show if there are other issues: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

Another thing that may help is to restart your system with a Clean Boot, then (temporarily) disable your anti-virus and see if that has any effect on getting to the launcher. 

 

https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/

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