Re: [BUG]Companion App Shows Wrong Class Rank > Class Progression In Game Imp

by Wardleyblart
Reply

Original Post

Accepted Solution

[BUG]Companion App Shows Wrong Class Rank > Class Progression In Game Impossible

[ Edited ]
★★★ Novice
Product: Battlefield 1
Platform:Microsoft XBOX One
Summarize your bug On the companion app, my class rank for assault is displayed as 10-11 whilst in game its locked at 9. The bar is empty and doesnt gain any progress at all.

UPDATE: The bar actually is getting exp but its unable to show it, i had reached rank 10 finally, if anyone has the bug just keep pushing through and you should reach rank 10!
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? It is very rare, the cause is unknown, i am not the only person to have this, ive reported this before with no help at all.
What happens when the bug occurs? My class is stuck at rank nine and progression to rank ten is impossible. Even after the game resyncs to BF1 Servers, after a hard console reset, and reinstalling the game, the issue still persists.
Please select your region North America
In what game mode did the bug occur? Conquest
AMD or Nvidia Model Number Default XBox One AMD GPU
Enter RAM memory size in GB 8GB of RAM
‌https://forums.battlefield.com/en-us/discussion/51136/rank-stuck
Message 1 of 12 (717 Views)

Accepted Solution

Re: [BUG]Companion App Shows Wrong Class Rank > Class Progression In Game Imp

★★★ Novice
Stick it through, you are still getting exp, the bar just wont show it!

View in thread

Message 11 of 12 (646 Views)

All Replies

Re: [BUG]Companion App Shows Wrong Class Rank > Class Progression In Game Imp

Community Manager (retired)

Hello @Wardleyblart 

 

Looks like a weird sync glitch. Power cycling your console and reinstalling the game should solve this.

Keep me posted on your progress.

Cheers,

Archi 

Archi.png
Message 2 of 12 (678 Views)

Re: [BUG]Companion App Shows Wrong Class Rank > Class Progression In Game Imp

★★★ Novice
So should I do that in order described? Already uninstalled and am currently reinstalling, havent done hard reset yet.
Message 3 of 12 (671 Views)

Re: [BUG]Companion App Shows Wrong Class Rank > Class Progression In Game Imp

Community Manager (retired)

@Wardleyblart 

 

Thank you for updating. I am not telling you this is a 100 % guaranteed solution, but is helped some folks earlier. If the reinstall won`t solve this, try the console reset.

 

Cheers,

Archi 

Archi.png
Message 4 of 12 (653 Views)

Re: [BUG]Companion App Shows Wrong Class Rank > Class Progression In Game Imp

[ Edited ]
★★★ Novice
I had already tried doing a hard reset on my console and the issue had stayed, even after reinstalling the game, a hard reset changes nothing, any other ideas?
Message 5 of 12 (643 Views)

Re: [BUG]Companion App Shows Wrong Class Rank > Class Progression In Game Imp

★★★ Novice
The hard reset didnt solve my problem, even doing it afer the reinstall. Do you have any other solutions?
Message 6 of 12 (628 Views)

Re: [BUG]Companion App Shows Wrong Class Rank > Class Progression In Game Imp

Community Manager (retired)

Hello @Wardleyblart 

 

I would suggest you to bring this directly to EA Advisors https://help.ea.com/en/contact-us/new/

 

Cheers,

Archi

Archi.png
Message 7 of 12 (604 Views)

Re: [BUG]Companion App Shows Wrong Class Rank > Class Progression In Game Imp

★★★ Novice
Thanks, I already set up a case regarding my issue, I hope I can get the help i need.
Message 8 of 12 (595 Views)

Re: [BUG]Companion App Shows Wrong Class Rank > Class Progression In Game Imp

★★★ Novice
Oh one thing, how long does it usually take for a response by email from an advisor? Thanks.
Message 9 of 12 (578 Views)

Re: [BUG]Companion App Shows Wrong Class Rank > Class Progression In Game Imp

★★★ Novice
As it turns out, my class rank had been gaining exp with no way of showing it, i had reached rank 10 today at 10:11 PM. I will be updating the post on the "solution". Thanks for helping!
Message 10 of 12 (570 Views)