Opened Bejeweld Stars on FB on my PC and it wiped all of my content.

[gatesyk]

I contacted support because sometime between 1/16/17 and 1/17/2017  all of my gems, powerups and coins had been deleted from the game.  I have played bejeweled stars since it originated on my android phone and had gems in the hundreds for some colors, multiple power ups and just over 200 coins.  I reported it and after talking to support I had no resolution.  I reinstalled the game and did all the troubleshooting tips and nothing.  I had recently purchased coins and had 105 left and 17 blue gems....not sure of the others.  I thought I'd log on to the game on FB today on my PC (1/22/2017) and it deleted ALL MY CONTENT AGAIN!!  This leads me to believe this may have happened with the earlier deletion.  I again uninstalled and reinstalled on my phone, and tried to restore the purchase but they are gone.  Charms are not affected but my paid content and earned content are.

[KimberlyPuente]

@gatesyk I don't know the difference between "quick reply" & "reply", but the same thing happened to me. I had played this game for most of the time I was awake & earned & bought coins, gems & boosters just to have them ALL disappear a few wks ago. They added 100k in coins to my game which was only 1/10th of what went missing, then a few days later THAT DISAPPEARED TOO!! Now, I have NO coins to make up for what was lost. Support keeps getting back to me apologizing, but that's about it. It's like there are a bunch of 8 yr olds' running the place. They told me to send a msg to the forum for the designers to maybe fix the issue. I did, but then I was told by whomever got that msg to go back to the support for a fix. SO, NOW WHAT?? Then I see that I've earned some stupid "badge". Wth is a freaking badge? I read up about them. And come to find out, THEY DON'T GIVE OR DO A DAMN THING FOR THE PLAYER! So, stop telling me about these stupid meaningless badges!! And FIX MY GAME SO IT DOESN'T STEAL FROM ME AGAIN & GIVE MY COINS BACK TO ME. AT THIS POINT 900,000 SHOULD DO!!