October 2016
The game keeps freezin. Please fix it so my grandma can play.
Hi @msvb22,
If your grandma is playing on Facebook, please try the steps described in this thread.
If you're playing on mobile, please let us if it's on Android or iOS as the steps can vary.
Hope that helps.
November 2016
My game keeps freezing too, or at least it used to. I downloaded the update and now it doesn't load. I'm using an iPad. Advice?
Hi @livininthehood
I would suggest to try the tips and tricks available in this article. Let us know if it worked.
