October 2016 - last edited August 2021 by EA_Sanah
1. Clear your browser cache.
Clearing your Internet browser cache/cookies can fix many common performance issues. We have provided steps for most common browsers here.
2. Restart your browser.
The simple step of closing your browser and relaunching it may help as well, especially in combination with having just cleared your cache.
3. Close extra tabs you may have open in your browser.
Everything that's happening at the same time taxes your system! If you tend to open a new tab for every webpage you'd like to visit, you're asking your browser to keep track of a lot of information. It's also having to constantly refresh each of those pages...and let's not forget about the advertisements that might be trying to play videos on a tab you're not even looking at...better to just close the ones you won't need again anytime soon, allowing the ones you really care about to function at their best!
4. Update your browser.
If your online activities aren't as zippy as they used to be, it's often because the software that runs them is falling behind the times. We have provided links to download or update the most common browsers:
5. Try a different browser.
It's about finding the right tool for the task...and the right tool for your friends may not be the right one for you. For whatever reason, you may find that one browser renders pages faster or loads graphics more smoothly, and even on your own computer, you may find that certain tasks are better accomplished in one browser while others work more efficently in a different one. There is no reason not to have multiple browsers installed side-by-side, and it gives you more options when you do!
You can use the same download links from above to install these browsers.
6. Close other programs.
Just as keeping multiple tabs open in your browser will cause that program to slow down and chug, running a lot of programs all at once will slow down your whole computer. Take a look at the programs you've got open, and close down any that you don't need right now.
7. Restart your computer.
Again, just as restarting your browser is a useful step to clear it of its hanging processes and let it start from scratch, shutting down your whole computer is just a really nice thing to do every once in a while. Your computer probably works very hard for you and never complains (or rarely, anyway, if you consider error messages to be complaints!), so give it a little "power nap" to restore its mojo. It will thank you by running with greatly increased efficiency (or at least as much as it can muster)!
There are, unfortunately, a few other factors that we are less able to advise you on. If none of the above suggestions have been helpful, or if you are experiencing chronic, ongoing lagginess that never improves, then you may need more in-depth assistance, even professional maintenance for your computer. Be sure you're taking good care of it: avoid clicking on suspicious links; keep your antivirus software up-to-date and scanning regularly as recommended; run your Operating System updates. If you're good to your computer, it will be good to you!
November 2016 - last edited November 2016
NOTE: Apple removed the Game Center stand-alone app with the iOS 10 update, but your games are still saved.
If you play on an iOS device, you probably connect your games to Game Center so you can save your game data and play on multiple devices.
The iOS 10 update removed the Game Center app from devices and from the App Store, but Game Center can still save your games. Just tap Settings > Game Center to sign in to your linked game.
UPDATE
Update your device software
Make sure that your device’s software is up-to-date. We recommend visiting the Apple Support website.
Check for app updates
Once you have made sure your device is up-to-date, make sure that your app is up-to-date:
NOTE: Some apps may require a Wi-Fi connection to update.
INSTALL/REINSTALL
Install another app from the App Store
If none of your apps launch correctly, there could be a problem with authorizing your Apple ID. To resolve this issue:
NOTE: If you have installed apps using multiple Apple ID accounts, you may need to perform this step for each account.
Reinstall the app
This step may cause game progress to be lost. However, you can take steps to help reduce the chances of this occurring:
Performing these steps does not guarantee that data loss will not occur and does not guarantee the recoverability of your account. These steps will only reduce the chance for data loss and, in some cases, the data may be recoverable.
If the app still is not working correctly, you may need to remove it from your device and then re-install:
NOTE: If the app is a paid app, make sure that you use the iTunes account you purchased the app with, otherwise you will be charged for downloading the app again. You can find more information on re-downloading previously purchased items on the Apple Support Center.
RESTART
Restart the app
If your issue only affects a single app on your device, close that app:
iOS 6 and earlier:
iOS 7 or 8:
Restart your device
If you continue to have problems with your EA app after following all of these steps, contact us so one of our EA Advisors can help.
November 2016 - last edited November 2016
NOTE: Some of these steps involve significant action that has the potential to affect your game data, App performance, phone performance and usability. Notes like this one continue below to highlight higher-risk scenarios in steps. To know more about your Android device, get started by visiting the Android Help Center.
Make sure your device is up-to-date
It's important to ensure that your device's software is up-to-date. If you aren't sure how to update your phone's software, we recommend visiting your device manufacturer's website, or the Android Help Center.
If you are unsure of the manufacturer of your device, or would like to find information specifically about your device, you can find it visually and select it from this list to be provided the information you're looking for and more.
Make sure your app is up-to-date
Once you have made sure your device is up-to-date, check to make sure that your app is up-to-date. To do this, go to the Google Play Store, and then go to the "My Apps" section. Any items which have new versions available will say "Update Available."
NOTE: You can also set apps to update automatically whenever a new version is made available by selecting "Allow automatic updating" on the app's details page in Google Play to maintain the most current version of your app.
Restart the app
If your issue is affecting only a single app on your device, please try closing down just that app, and then restarting it. To fully-close an app, go to your App Settings, found in most Android versions in your System Settings, and "stop" the afflicted App with the "Force Stop" button. Wait a few seconds to make sure the App has stopped processing, and then attempt to re-start it.
Close background apps
It is possible that your issue is a result of one or more other apps running "in the background" on your device, meaning they are being processed simultaneously with the App at hand. In this case you might have to Force Stop or close these applications rather than--or as well as--the App you're attempting to access.
NOTE: This process can be handled automatically by App Management programs such as "Task-Managers" or "Task-Killers." A number of these Apps are available on the Google Play Store and could go a long way in helping--and also hurting, if one is reckless--streamline this process and alleviate issues.
Powercycle your phone
Problems may continue on your phone due to unavailable memory, system stress, or any number of problems. Powercycling might resolve it.
Powercycling means a full shut-off of your phone and then a restart. "Powering off" on many Android devices will leave some data and apps in a limbo-state in order to quickly boot your system upon restart, while a full powercycle prohibits this.
Clear your cache to check if you're synced properly
If problems continue following troubleshooting, ensure your problems aren't stemming from an incorrectly synced App. Use the following steps to clear your cache. Only do this if your account is linked to Origin or Facebook.
To make sure you're synced properly, first clear the Play Store's cache on your phone by again going to your App Settings, potentially called "Apps" in your System Settings, select the problem-App, and then select "Clear Cache," to clear the app of its temporary, or saved, files.
NOTE: Selecting "Clear Data" could potentially delete apps, permissions, logins, or more and is not suggested. Accidental use of the "Clear Data" button will result in a warning dictating, "All this app's data will be deleted permanently. This includes all files, settings, accounts, databases, etc."
If problems persist, attempt to clear the Play Store's cache on your phone by again going to your App Settings, potentially called "Apps" in your System Settings, selecting "Google Play Store," and select "Clear Cache," to clear the app of its temporary, or saved, files. The above NOTE is even more important here; Avoid "Clear Data."
Following either or both of these steps, it is always a good idea to restart, or even powercycle, your phone.
Re-install the app
If all else fails, reinstall your App.
This step may cause loss of game progress. However, you can take steps to help reduce the chances of this occurring:
Performing these steps does not guarantee that data loss will not occur and does not guarantee the recoverability of your account. These steps will only reduce the chance for data loss and, in some cases, the data may be recoverable.
If you continue to have problems with your EA App after following all of the steps listed above, contact us to reach one of our EA Advisors.