Bejeweled Stars error message

[ally61765]

I just started playing Bejeweled Stars on Facebook today.

I'm getting an error message, and the game won't load.

The message is: The browser could not allocate enough memory for the WebGL content. If you are the developer of this content, try allocating less memory to your WebGL build in the WebGL player settings.

[EA_Zoe · Accepted solution]

Hi @ally61765,

Depending on your browser, try the following:

Internet Explorer

1. Launch Internet Explorer.
2. Click Tools in the menu bar (or press ALT + T) and select Internet Options.

   

3. Click on the Advanced tab.
4. Scroll down to the Security section.

   

5. Make sure Enable DOM Storage is checked.

   

6. Click OK.
7. Close and restart Internet Explorer.

Chrome

1. Launch Chrome.
2. Type chrome://settings/ into the URL field and press Enter.

   

3. Click Show advanced settings… at the bottom of the page.

   

4. Under Privacy, click Content Settings.

   

5. Under Cookies, make sure that:
   • Allow local data to be set (recommended) is enabled.
   • Block third-party cookies and site data is not checkmarked.

     

6. Click Done.
7. Close and restart Chrome.

Firefox

1. Launch Firefox.
2. Type aboutreferences#privacy into the URL field and press Enter.

   

3. Under History, use the pull-down menu to select Remember history.
   • If it’s already set to Remember history, you’re done and can stop here.

     

4. Click OK on the pop-up prompt to restart Firefox.

   

Safari

1. Launch Safari.
   • Make sure you’ve closed any private browsing windows first.
2. Click Safari in the menu and select Preferences.

   

3. Click Privacy.
4. Under Cookies and website data make sure that Allow from websites I visit is enabled.

   

5. Close and restart Safari.

Let us know if it worked.

[EA_Zoe · Accepted solution]

Hi @ally61765,

Depending on your browser, try the following:

Internet Explorer

1. Launch Internet Explorer.
2. Click Tools in the menu bar (or press ALT + T) and select Internet Options.

   

3. Click on the Advanced tab.
4. Scroll down to the Security section.

   

5. Make sure Enable DOM Storage is checked.

   

6. Click OK.
7. Close and restart Internet Explorer.

Chrome

1. Launch Chrome.
2. Type chrome://settings/ into the URL field and press Enter.

   

3. Click Show advanced settings… at the bottom of the page.

   

4. Under Privacy, click Content Settings.

   

5. Under Cookies, make sure that:
   • Allow local data to be set (recommended) is enabled.
   • Block third-party cookies and site data is not checkmarked.

     

6. Click Done.
7. Close and restart Chrome.

Firefox

1. Launch Firefox.
2. Type aboutreferences#privacy into the URL field and press Enter.

   

3. Under History, use the pull-down menu to select Remember history.
   • If it’s already set to Remember history, you’re done and can stop here.

     

4. Click OK on the pop-up prompt to restart Firefox.

   

Safari

1. Launch Safari.
   • Make sure you’ve closed any private browsing windows first.
2. Click Safari in the menu and select Preferences.

   

3. Click Privacy.
4. Under Cookies and website data make sure that Allow from websites I visit is enabled.

   

5. Close and restart Safari.

Let us know if it worked.

[ally61765]

Thank you! That seems to have fixed the problem.

[EA_Zoe]

Awesome, glad to hear it worked @ally61765. Thank you for taking the time to letting us know!

[Bloodyreader]

No, is not working to any of those browsers.

[GOO130]

Same message-3 weeks now. Tried fix below, called, tried everything they said (40 minutes on the phone).  Clearly from the message it's not anything I can do.  It's on the game end

[EA_Darko]

@GOO130 If you are using Firefox, the please see the troubleshooting steps in this link for help of fixing that issue: https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

[GOO130]

I'm using chrome.  tried on explorer same problem

[EA_Darko]

@GOO130 To turn it on in Chrome: Open Google Chrome, and click Customize and Control Google Chrome > Settings > Show advanced settings. In the System section, check  the box next to Use hardware acceleration when available, and restart Google Chrome: