Episode 8 Freezes

by mattnewton89
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Original Post

Re: Episode 8 Freezes

★★★ Newbie

i opened a case with EA, here is their initial response - 

 

 

My name is Ciarán, I am a specialist here at EA. I have been looking in to your case in relation to Battlefield Hardline. I would like to start by apologizing for this issue. I am a big fan of Hardline myself so I know how frustrating this must be.

At this point I would suggest following this guide to enter safe mode and rebuild your PS4 database:https://support.us.playstation.com/app/answers/detail/a_id/5044/~/ps4%3A-safe-mode

If this do not have an impact on the game then just reply to this email to reach me again. This case will close automatically in seven days if I do not hear from you.

Message 21 of 35 (3,252 Views)

Re: Episode 8 Freezes

★★★ Newbie

they need to fix the single player. i have this issue to. so ultimately the game is broken and i need a refund for the game but i dont have the receipt anymore. i refuse to restart chapter 8 (shouldnt have to) it was too hard on veteran that one part. so they need to fix it or need a refund for this broken game!

Message 22 of 35 (3,245 Views)

Re: Episode 8 Freezes

★★★ Newbie
So just tried the rebuild, made no difference. Spoke with EA rep (nice guy) and he I showed him this forum. he's sending it to the dev team for investigation - which would lead to a patch. He said the devs have been focusing on episode 3 bug as well.
Message 23 of 35 (3,224 Views)

Re: Episode 8 Freezes

★★★ Newbie

Looking forward to a fix! Really frustrating

Message 24 of 35 (3,093 Views)

Re: Episode 8 Freezes

★★★ Newbie

So what are our current options? Just restart the episode and don't die during the airfield battle?

Message 25 of 35 (3,081 Views)

Re: Episode 8 Freezes

★★★ Newbie

I just experienced this problem on PS4 and found this page by Googling. I can't believe the problem was first reported two months ago and still isn't fixed. Is anybody listening?

Message 26 of 35 (2,965 Views)

Re: Episode 8 Freezes

★★★ Newbie

Just opened a case about this issue.  The EA rep didn't seem very helpful at all.  Just told me "I will forward to our development team."  I asked when should I expect a reply/fix re: this problem.  He said "you won't.  You have to check the forum regularly to see if it has been fixed." 

 

This sucks!  It's been almost a month since I've been able to play the game!  I'm at the end of the episode and shouldn't have to restart it.  VERY FRUSTRATING!  PLEASE FIX THIS ISSUE, EA! 

Message 27 of 35 (2,914 Views)

Re: Episode 8 Freezes

[ Edited ]
★★★ Newbie
Same here, its been a couple months since I've tried last and it still hasn't been fixed, that's ridiculous, I'm on ps3 by the way
Message 28 of 35 (2,822 Views)

Re: Episode 8 Freezes

★★★ Newbie
Hey I just want to let somebody know that I found a work around for the bug. When you die at the air field in Ep 8 instead of pressing B at the loadout menu, press Y to exit and it will take you back to the previous save!
Message 29 of 35 (2,182 Views)

Re: Episode 8 Freezes

★★ Novice

You think it's bad they didn't fix this after a month or 2, try MAY 2016 and it's still not fixed. Shame on you EA, you don't even try ...

Message 30 of 35 (2,003 Views)