Battlefield Hardline won't open, crashes before game starts

[Flipeecup]

I recently bough a new copy of Battlefield Hardline from a store, Another Castle. When i installed the game the only thing that would happen when I hit play would be my google chrome opening up and having battle log open. I tried repairing the game, reinstalling it, rebooting my computer, updating my graphics drivers, my operating system, (windows 10) and still no luck. I thought that maybe this is how the game was supposed to work, so I tried joining a game with the battle log. It loaded for a while and finally it opened and immediately crashed. I have looked at many other posts for similar sounding issues, but those solutions don't seem to be what I need. Help would be very appreciated. (:

[EA_David · Accepted solution]

@Flipeecup Thanks for the update. I think AVG is blocking an element of the game. 

I've seen a report that this step should help: Left click on AVG, go to Options, Advance Settings, then click on exceptions, add exception then select exception type (Application or File), then browse for your path and add your BFH path to it and hit apply then ok.

Please try launching the game after doing this, and see if anything changes. You may also want to try entirely disabling AVG as a test. 

Thanks. 

[EA_David]

@Flipeecup Hey, can you try going offline through Origin as a test, does the game start then? It sounds like it won't but hopefully this helps to home in on the issue. 

Normally you'll launch MP matches through the Battlelog app, but in offline mode the game will launch its campaign. 

Posting your dxdiag info should also be helpful with checking on this. 

https://help.ea.com/en-ca/help/pc/how-to-gather-dxdiag-information/

Thanks. 

[Flipeecup]

Sorry for the late reply, and all that happened when I went into offline mode was BFH crashing with no crash report of my knowledge. Also I have attatched the dxdiag file here for you. Thanks (:

[EA_David]

Hi, i fear that your card may be below the minimum specifications, that series is near to the line.

You mention updating your drivers may help, perhaps a clean install of this package will help. 

http://support.amd.com/en-us/download/desktop?os=Windows+10+-+64

If there's no obvious crash report, one may show up in the reliability monitor, if you check there. 

https://technet.microsoft.com/en-us/library/cc722107(v=ws.10).aspx

[Flipeecup]

Hello again. I have just now gotten a chance to try your suggestions. I updated the graphics drivers and got further than before. I was able to get to a l;oading screen with a blue swirling icon in the top right corner. After that spun for a minute or so it stopped and then BFH stopped working. After I tried opening BFH 4 times, twice while in offline mode, and twice with battle log, I got these reports. Also there appears to be a reliability event surrounding something with AMD, so I will post that too.

v Radeon Additional Settings: Commend Line Interface v

Source
Radeon Additional Settings: Command Line Interface

Summary
Stopped working

Date
‎2/‎11/‎2017 7:56 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\AMD\CNext\CCCSlim\CLI.exe

Problem signature
Problem Event Name: CLR20r3
Problem Signature 01: CLI.exe
Problem Signature 02: 4.5.0.0
Problem Signature 03: 56375a5d
Problem Signature 04: CLI.Implementation
Problem Signature 05: 4.5.0.0
Problem Signature 06: 576d64b9
Problem Signature 07: f
Problem Signature 08: 7
Problem Signature 09: System.IO.FileLoadException
OS Version: 10.0.14393.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 546e
Additional Information 2: 546ec464391a6538fc45eeb106a1771b
Additional Information 3: 3615
Additional Information 4: 3615e7bf1ebe0f78d9226994d5aad0a9

Extra information about the problem
Bucket ID: c2cb41a021c9be658d476e40f8ef3e22 (129176519269)

v BFH tm v

Source
BFH™

Summary
Stopped working

Date
‎2/‎11/‎2017 8:24 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\Origin Games\BFH\bfh.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: bfh.exe
Application Version: 1.4.0.10
Application Timestamp: 56d0fa9f
Fault Module Name: avghooka.dll
Fault Module Version: 16.141.0.7998
Fault Module Timestamp: 58738a6f
Exception Code: c0000005
Exception Offset: 0000000000003d3b
OS Version: 10.0.14393.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 8ea0
Additional Information 2: 8ea07c5873d9f4dcf0548649640e4f10
Additional Information 3: 85c1
Additional Information 4: 85c107a3ceea6132eef2a7174821c7f3

Extra information about the problem
Bucket ID: e7cb93db6e7627173e0ff233d6a84ab1 (120683359242)

[EA_David · Accepted solution]

@Flipeecup Thanks for the update. I think AVG is blocking an element of the game. 

I've seen a report that this step should help: Left click on AVG, go to Options, Advance Settings, then click on exceptions, add exception then select exception type (Application or File), then browse for your path and add your BFH path to it and hit apply then ok.

Please try launching the game after doing this, and see if anything changes. You may also want to try entirely disabling AVG as a test. 

Thanks.