battlefield bad company 2 stats reset, weapons lost [ Edited ]

[LilSalmonWetEyes]

Hi there, I've had all my stats reset, had to start over but if I can get all my old gear back that'd be awesome.

Character name is Tazor303

[Cro_LonelyCamper]

I too have recently just lost all my stats, rank and weapons. It hasnt come back in 3 days now. Please help me resolve this issue, it is quite annoying and i love this game so it would be a shame to stop playing it... My soldier name is Lonely Camper

[BSCpol]

Helo,

  My soldier name is BSCpol, i've been playng for 6 months now and have level 22

But when i enter official BC2 website it says i am level 0 and no stats

http://www.battlefieldbadcompany2.com/pl/soldier

[SevnTHI]

Same for me !

Game is working well but web stats are Ko.

[gbrl_polymesh]

I have this problem since yesterday 13th of January 2016. And it's still here today. What is the fix ?

[BNOCarnage]

My Account BNOCarnage was at level 19 and after a round he went to lvl 1 what happened? I hope you can solve this problem.

[XinsaX]

Hi there! My nickname is XinsaX and I'm having the same issue. My stats are gone. I've more than +600hs online.

[EA_Valgard]

Hey @XinsaX, 

in this case it'd be the best to contact my colleagues from the EA Support. =) 
How that works: -> Click me! <-

Ways to contact us

Based on the information you give us about your issue, we will recommend the support channel that most quickly connects you to the right Advisor. Support wait times can be shorter when you use Call Me or Live Chat. Not all channels are available for every issue and location.

ChannelHow it works

Call MeRequest that an Advisor call you about your issue. You don't have to wait on hold or incur additional phone charges.* We'll give you an estimated wait time for your call back.

ChatEnter a chat session with an Advisor to discuss your question in real time. We'll give you an estimated wait time so that you know how long to stay connected.

EmailSubmit your question to us via email. This channel works best for non-critical issues that still allow you to play your game while you wait for a response.

Phone

In some locations, direct dial to EA is available.* Review this list to find the local number for support. We hope to provide direct dial in more locations in the future.

• Australia - +61 18 0089 4823
• Czech Republic - +420 228 880 676 or +421 233 418 468
• Portugal - +351 308 800 880
• Republic of Ireland - +353 91 423786
• United Kingdom - +44 203 014 1818

Before you contact us

You can prepare information before you contact us to expedite your support session.

• For all questions - Know your email address and username. Your login verification code may also be helpful.
• For Origin or PC technical issues - Run the Origin Error Reporting tool so your Advisor can review the error data during your call. 
• For connectivity issues - Run the UOTrace tool to check your connection to host servers. Connectivity may be causing poor game performance. 
• For questions about your system setup - Know your MSInfo, which are the details about your specific system and can help uncover non-essential items that may be interrupting gameplay.
• For conflicting programs - If you think your issue is due to a conflicting file or program, you can try cleaning your system with a third-party tool we recommend.

 If you need anything else, tag me with @EA_Valgard. =) 


Cheers, 
Val

[XinsaX]

---

@EA_Valgard wrote:

Hey @XinsaX, 

in this case it'd be the best to contact my colleagues from the EA Support. =) 
How that works: -> Click me! <-

Ways to contact us

Based on the information you give us about your issue, we will recommend the support channel that most quickly connects you to the right Advisor. Support wait times can be shorter when you use Call Me or Live Chat. Not all channels are available for every issue and location.

ChannelHow it works

Call MeRequest that an Advisor call you about your issue. You don't have to wait on hold or incur additional phone charges.* We'll give you an estimated wait time for your call back.

ChatEnter a chat session with an Advisor to discuss your question in real time. We'll give you an estimated wait time so that you know how long to stay connected.

EmailSubmit your question to us via email. This channel works best for non-critical issues that still allow you to play your game while you wait for a response.

Phone

In some locations, direct dial to EA is available.* Review this list to find the local number for support. We hope to provide direct dial in more locations in the future.

• Australia - +61 18 0089 4823
• Czech Republic - +420 228 880 676 or +421 233 418 468
• Portugal - +351 308 800 880
• Republic of Ireland - +353 91 423786
• United Kingdom - +44 203 014 1818

Before you contact us

You can prepare information before you contact us to expedite your support session.

• For all questions - Know your email address and username. Your login verification code may also be helpful.
• For Origin or PC technical issues - Run the Origin Error Reporting tool so your Advisor can review the error data during your call. 
• For connectivity issues - Run the UOTrace tool to check your connection to host servers. Connectivity may be causing poor game performance. 
• For questions about your system setup - Know your MSInfo, which are the details about your specific system and can help uncover non-essential items that may be interrupting gameplay.
• For conflicting programs - If you think your issue is due to a conflicting file or program, you can try cleaning your system with a third-party tool we recommend.

@ If you need anything else, tag me with @EA_Valgard. =) 


Cheers, 
Val

---

Already done that and the "Support" suggested me that I update Punkbuster. A * fix to be honest that didn't fix anything.

[EA_Valgard]

Then please, @XinsaX, contact them again and inform them about the fact, that their tips didn't help you the first time. =) 


Cheers, 
Val